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Customer Service Representative in Gauteng - PROTEA HUMAN RESOURCES SERVICE

PROTEA HUMAN RESOURCES SERVICE

PROTEA HUMAN RESOURCES SERVICE, since its inception, the company has partnered successfully with large and small, local and global organisations across different sectors including technology, retail, hospitality, media and manufacturing.
Service offerings:
• Organisation Structure Design including Job Descriptions and Job Ladders
• Performance Systems including Strategic Goal Setting, Performance tracking tools and Competency Frameworks
• HR Policies and Processes Development
• Employee Surveys
• Change Initiatives
Recruiter from sector Advertising / PR, located in Gauteng, From 1 to 10 workers

    About this job ad 19 October

    Province

  • Gauteng
  • Description

  • Responsabilities:
    Take orders telephonically, send the order confirmation to the customer by mail and then enter the order confirmation onto SAP
    Promote sales to customers telephonically
    Promote on-line shopping
    Compile accurate quotations to Clinicians, Laboratories and Hospitals
    Handle enquires (product related and courier issues)
    Resolve customer related queries / issues telephonically and send a mail
    confirmation when the problem is resolved
    Advise the courier company of early or urgent deliveries and collections
    Advise customers of pertinent or late deliveries
    Organize general filing of all related correspondence
    Check short-term consignments and process orders for billing
    Check and process returns from orders and short-term consignment
    Follow-up on long-term consignments
    Check and process warranty claim forms received
    Open new accounts on SAP
    Minimum requirements:
    A relevant completed BSc Degree
    Expert knowledge in Customer Service processes and procedures
    Minimum of 3 Years’ experience as a Customer Service Representative in a Healthcare Company (Dental Preferred)
  • Requirements

  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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