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Customer Service Representative in Gauteng - PROTEA HUMAN RESOURCES SERVICE

PROTEA HUMAN RESOURCES SERVICE

PROTEA HUMAN RESOURCES SERVICE, since its inception, the company has partnered successfully with large and small, local and global organisations across different sectors including technology, retail, hospitality, media and manufacturing.
Service offerings:
• Organisation Structure Design including Job Descriptions and Job Ladders
• Performance Systems including Strategic Goal Setting, Performance tracking tools and Competency Frameworks
• HR Policies and Processes Development
• Employee Surveys
• Change Initiatives
Recruiter from sector Advertising / PR, located in Gauteng, From 1 to 10 workers

    About this job ad 19 October

    Province

  • Gauteng
  • Description

  • Job Purpose:
    Own customer orders process, from order capture, processing, and execution to invoicing to ensure timely and accurate product supply
    Guarantee resolution of day-to-day supply issues highlighted by customers and sales teams in conjunction with 3PL operations and Customer Service team
    Own the relationship with customer (Demand planning) re order teams and sales to ensure accurate promotion forecasts and tracking
    Responsibilities:
    Ensure Customer orders are accurately taken and processed through SAP according to Business Processes (including Free Stock, Trade Samples & NSR)
    Liaise with Customer on order & delivery progress/issues.
    Record and communicate with business on customer queries/issues.
    Calculation, analysis & communication of Customer Service KPIs, by Customer.
    Ensure the returns process governance is in place (NSRs)
    Arrange the collection of returns.
    Develop self and others in changing requirements of Customer Service.
    Required:
    Matric
    Certificate in Basics of Supply Chain Management
    Supply Chain Management Degree (preferred)
    2 to 3 years previous experience in Customer Service/Supply environment.
    Knowledge of Sales & Distribution module within SAP and supporting controls.
  • Requirements

  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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