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Customer Service Support Consultant

R 9.000,00 monthly Nelson Mandela Bay, Eastern Cape 1 May

HotelJobs CC

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  • Description

  • Job Requirements: Resolve general and technical queries using all
    platforms, i.e.. on-site, remotely and or telephonically Client training on PMA,
    and third-party products Ability to conduct Installations on in-house products
    Provide PMA based troubleshooting Have knowledge and ability to diagnose
    computer hardware and networks Query escalation using proper channels
    Proper logging of every client interaction using provided business systems
    and according to standard operating procedures Ensure all support service
    levels are met Provide customers with product and service information
    Manage and resolve customer complaints Follow up customer calls where
    necessary Skills Matric /Diploma (or similar) an advantage. A+,N+ or MCSE
    certificate Hardware knowledge PMA applications background Knowledge of
    Switching products would be advantageous Basic Network and Windows
    skills Experience Minimum of 3 years in the medical IT industry 2 years
    Medical claims experience 2 -3 years IT/software support Call centre
    experience would be advantageous

  • Number of vacancies: 10
  • Requirements

  • Minumun level of education: Certificate
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Customer Service Support Consultant

  • Recruiter

    HotelJobs CC

  • Province

    Nelson Mandela Bay, Eastern Cape

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 9.000,00 monthly

  • Apply now

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