Customer Service/Inside Sales and Assistant Administrative Clerk
Derrick and Shepherd Recruitment - City of Tshwane, Gauteng
Offer description
We are seeking an outgoing, organized, and friendly customer service agent to join our growing team and provide top-notch service to our customers over the phone, in person, and using written communications. In this role, you will interact directly with our customers to answer questions, solve problems, provide education, and maintain our company's reputation for high-quality service.
Responsibilities
Answer all incoming calls
Provide excellent customer service; answer questions and inquiries
Resolve customer complaints and problems; offer possible solutions
Manage call center database; enter new information as necessary
Up-sell accounts when appropriate
Maintain working equipment
Follow company regulations and report malfunctions
Requirements and Qualifications
High performer with a track record of over-achievement
Strong phone and verbal communication skills including active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Documentation skills
Active listening skills
Attention to detail
Problem solving skills
Requirements
- Minimum education level: Grade 12 /N4 (Matric)
- Availability to travel: No
- Availability of change of residence: No
- People with disabilities: Yes
June 23
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About Derrick and Shepherd Recruitment
Derrick and Shepherd Recruitment Established in 2021, offers call centre training courses which include comprehensive inbound and outbound training, and upon successful completion of training we setup job interviews especially in the area of call centre and customer service. We deliver Inbound and Outbound Call Center services such as Financial Service Providers Services, Telesales and Client Care Call Center.
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¡Don't miss any opportunity!
Customer Service/Inside Sales and Assistant Administrative Clerk
City of Tshwane, Gauteng
¡Don't miss any opportunity!
Write your e-mail and send you new offers.
Basic information about privacy and contact
Responsible
DGNET LTD.
Purpose
Respond to requests for information and/or questions made by the user -registered or not- through the web site.
Legitimation
Your consent
Recipients
Data will be transferred due to legal obligation.
Rights
You have the right to access, modify and delete the data, as well as other rights, the details of which are included in our complete Privacy Policy.