Dialer DBA EHC311 - Dialer DBA in KwaZulu-Natal - Kontak Recruitment

Kontak Recruitment

Kontak Recruitment specialises in recruitment in temporary, contract and permanent staff on all levels. Kontak Recruitment enjoys the personalised approached to suit client and candidate need as we value our relationships and therefore strive to provide excellent service to both parties at all times. Recruiter from sector Human Resources

    About this job ad 24 July


  • R 20.000,00 monthly
  • Province

  • Abaqulusi, Zululand, KwaZulu-Natal
  • Description

  • Dialer Administrator (IT) EHC311
    Durban North
    R18000 – R20000 permonth
    Grade 12 or equivalent NQF Level 4 Qualification
    National Diploma or equivalent NQF Level 5 Qualification in Information Technology
    MS SQL Server tertiary education and experience is a requirement
    Proficient at MS Office (Excel - advanced) Dialer administration experience is essential
    Knowledge of contact centre systems and processes is essential
    responsibility of performing data analysis and reporting of system gathered data to
    enable senior business leaders to make data driven decisions. The Senior Administrator
    will enter and analyze quality and operations related data to identify important
    trends and ensure that data is accurate and presented in a clear, concise and relevant
    Dialer Responsibilities
    Develop dialer calling strategies, jobs, and selections set-up, testing, monitoring and verification
    Review and analyse campaign results and adjust to provide maximum performance
    Manage daily dialer campaigns to ensure business strategies are implemented as designed
    Provide feedback and recommendations on dialer/campaign changes to support contact rates and other performance indicators
    Assist in the planning, implementation, maintenance, and monitoring of Dialer systems and its integration with other operating systems
    Provide support to Dialer management with analysing production and efficiency trends. This includes the ability to produce, understand and analyse efficiency or gap reports to recommend process changes/updates. Track key performance indicators, generate and distribute dialer reports as necessary
    Maintain/updates dialer settings as needed to maximize scheduling in order to cover all operating hours, maximize production (total dials) and efficiency (slot utilization).
    Real time monitoring scheduling adjustments based on contact centre performance and staffing schedule adherence to assure service levels are consistently met.
    Coordinates with IT and vendors in troubleshooting to assure full functionality and systems performance during all hours of operation.
    Data Analyst Responsibilities
    Provide reporting and performance monitoring to internal departments and customers using data from a SQL Database
    Assist in ad hoc projects that require the analysis of data and metrics
    Analyse and advise management of workflow issues and data integrity problems and offer recommendations on resolution
    Maintain detailed documentation and communicate with team members on project assignments
    Create persuasive presentations using visual representations of data through graphs, charts and models
    Please email cv to ************************ and Quote EHC311 in the subject line
    Or apply online at *****************
    #dialer #DBA #jobs #durban #IT

  • Number of vacancies: 1
  • Requirements

  • Minumun level of education: Trade Certificate
  • Years of experience: 3
  • Language(s): English
  • Driver's license: EB ,B
  • Availability for travel: No
  • Availability for change of residence: No


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Ad summary

  • Dialer DBA EHC311 - Dialer DBA in Zululand, KwaZulu-Natal

  • Recruiter

    Kontak Recruitment
  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 20.000,00 monthly

  • Apply now

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