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  • Description

  • A high-tech multinational company in Johannesburg has a vacancy in its Ophthalmology Division for a Field Service Engineer to support its Refractory Laser machines.


    Providing required dedicated support for both local and Sub-Saharan Refractory market in line with our projected Refractory revenue growth, and to support our existing network of distribution partners across Africa.



    • Grade 12

    • Diploma in Electrical Engineering or equivalent


    Industry and product specific, complete customer order process, advanced computing, optics, troubleshooting, electronics, general business practices, business ethics, contractual terms and conditions


    5 years’ experience in an electrical or engineering service position


    Travel in South Africa and Sub-Sahara Africa. Passport is essential.

    Driver’s Licence and own transport: Compulsory


    Operational Excellence

    Be able to carry out service level 1 and level 2 approved installation-, maintenance-, troubleshooting- and repair activities according to procedures described in the company product systems service manual and other product related service documentation e.g. service bulletins

    Key or Core Activities of Job

    • Follow up on service requests and ensure Job cards are filled in and submitted

    • Travel extensively across SA and Rest of Sub-Sahara Africa regions to support installed system and potential sites

    • Maintaining, servicing, repairing and technical support of all products encompassed by the business unit and other products as required from time to times

    • Preparation and submission of job cards after any work has been performed

    • Preparation and estimation of costs of work required either for COD or contract customers

    • Provision of technical support to sales personnel for exhibitions / demos and shows

    • Visiting clients countrywide and international to support the company’s products

    • Work hand in hand with the back office to schedule appointments

    • Offering and supporting the sale of Contracts

    • Liaison with company’s internal staff (working together)

    • Providing continuous feedback to management

    • Train customers and sign off as per company protocol and schedules

    • Maintaining of existing customer data base through our CRM system

    • Mentoring and internal training of Trainees / new engineers

    • Working and adhering to SBU KPIs

    • Being a brand Ambassador

    Salary: depending on experience

    Benefits: Car allowance, petrol card, Medical Aid Contribution, Pension Contribution

    Apply with CV in MS Word

  • Requirements

  • Minumun level of education: Diploma /Bachelor's/ N6
  • 5 years of experience
  • Language(s): English
  • Driver's license: EB
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Field Service Engineer

  • City of Johannesburg, Gauteng

  • Company

    Uptime Recruitment
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply now