Field service technician in Tzaneen or Polokwane

R 20.000,00 monthly Mopani, Limpopo 5 February

Clever Heads Personnel

  • Description


    Position: Field Service Technician (Tzaneen) (ASAP)
    Industry: Electronic/ Technical machinery (Fruit industry)
    Salary: R16 000 – R25 000 p/m negotiable on experience
    Type: Permanent position
    Available: ASAP
    CV deadline: 20 February 2020

    Send a WORD format CV, NOT a PDF format CV.
    CV must contain: ID number, nationality, equity status (e.g. African etc.) languages, address, notice period, current reason for wanting to leave & previous reasons for leaving, current & required salary, references, computer literacy & photo.

    NOTE:
    • Send certified Matric certificate, ID copy and highest qualification with application
    • Provide a clear motivation for the position
    • Training will be provided for the specific machinery

    Job brief
    Looking for a Field service technician based in the Polokwane/Tzaneen area to deliver customer service to Southern African clients.
    Requirements
    • Relevant Technical/ mechanical/ mechatronic qualification (diploma, degree or certificate)
    • Be willing to travel & fly extensively to clients in Southern Africa
    • Must have own reliable transport
    • Afrikaans & English literacy
    • 2 – 5 Years’+ experience in a technical/ machinery industry
    • Proven field service experience in electronics & electrical (Computers, Inverters, PLC’s etc.) & mechanical (Chains, Sprockets, Bearings, Belts etc) fault finding & repairs
    • Computer efficient & familiar with mobile tools & applications
    • Excellent customer service and communication skills
    • Able to work independently & in team
    • Managing overtime on service calls with patience
    • Solve problems based on customers' non-technical descriptions
    • Ability to work flexible hours & adapt to changing work schedules
    • Physical fitness to lift heavy equipment & work in confined spaces
    • Relevant technical degree, diploma or certification
    Responsibilities
    • Customer support (24/7/365 on rotating basis) by answering telephone calls, replies on emails & WhatsApp’s or online support on their machines via e.g. TeamViewer.
    • Installing and testing products, equipment, and machinery and providing instructions with one to one training to customers on the proper usage of their product.
    • Diagnose errors or technical problems and determine or provide proper solutions
    • Servicing computer & other electronics equipment & also heavy equipment, such as factory machines and computer networks.
    • Provide service and customer support during field visits or dispatches
    • Produce timely and detailed service reports (Android App based) by examining complaints,
    • Identifying solutions, suggesting improved methods and techniques, recommending system improvements.
    • Operate vehicle in a safe manner & use field automation systems
    • Follow company’s procedures and protocols
    • Cooperate with technical team & management by sharing information across organisation
    • Build and maintain positive relationships with customers


  • Number of vacancies: 1
  • Requirements

  • Minumun level of education: Ocupational Certificate /N5
  • Years of experience: 3
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Field service technician in Tzaneen or Polokwane

  • Recruiter

    Clever Heads Personnel

  • Province

    Mopani, Limpopo

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 20.000,00 monthly

  • Apply now

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