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R 9.500,00 monthly City of Cape Town, Western Cape 29 May

Important company in the sector

  • Description

  • Major Duties and Responsibilities:

    Provides an issue free work environment through motivation, support, empowerment and development for all personnel.
    Proactively strives to build positive working relationships through teamwork and clear communication resulting in win/win decisions.
    Ensures that all decisions and resulting actions are aligned with the Affinia policy of 100% guest satisfaction producing a high level of service.
    Has a strategic perspective by continuously developing our brand and integrating it into every aspect of the guest experience.
    Proactively participates in the comprehensive sales and marketing efforts.
    Oversee the hotel and all hotel staff working overnight and hold each accountable to the designated job function.
    Balances and audits for accuracy room revenue, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues;
    Balances and audits for accuracy all room and tax charges, cashier reports, credit card reports and house accounts;
    Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
    Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information;
    Responsible for training and development, performance evaluations and counseling of all Night Audit staff.
    Performs Guest Service Agent and Night Audit duties
    Assists in continuously evaluating the performance of staff and takes corrective actions when necessary.
    Maintains and accounts for assigned cash bank and front office cash record.
    Responds quickly to guest requests in a friendly but professional manner. Consistently follows up to ensure guest satisfaction that meet and exceed our service standards.
    Reviews arrivals and ensures all guest preferences and special requests are fulfilled.
    Responds to guests’ feedback from World Class Customer Satisfaction Surveys.
    Assists in Fire Safety Program.
    Familiar with Crisis Manual and able to put into action as needed.
    Facilitates the training and development of associates.
    Trains on and executes all applicable Affinia Standard Operating Procedures.

    Performs miscellaneous duties as required

    Leadership Skill Requirements:
    Consistently demonstrates our established Leadership Competencies:
    Vision and Strategic Leadership
    Change Leadership
    Customer Satisfaction and Quality Leadership
    Learning and Development Passion
    Associate Satisfaction Leadership

    Technical Skill Requirements:
    Ability to multi-task, prioritize and work in a fast paced environment.
    Ability to create, implement and analyze manual and automated reports.
    Knowledgeable of all market segments, management strategies and techniques.
    Operational knowledge of reservations and national sales process.
    Knowledgeable of all corporate department functions.
    Ability to develop and deliver effective training.
    Knowledgeable of advertising and marketing functions.
    Comprehensive knowledge of Top Accounts for the Hotel, NYC markets, trends and all Affinia rates.
    Comprehensive knowledge of personal computers and various property specific applications, such as Opera, hotSOS, and Microsoft Office.

    Other Skill Requirements:
    Consistently strives for continuous improvement while ensuring a high level of professionalism.
    Creative and innovative thinker who can bring thoughts to actions with speed.
    Analytical approach to problem solving, solutions-oriented.
    Strong oral and written communication, decision-making, organization and leadership skills.
    Ability to perform effectively under high pressure/volume, self-motivated, high energy and enthusiastic. Essential:
    Experience and Qualifications:
    College Degree or equivalent.
    two (2) years work experience in Hotel Night Audit
    Two (2) years work experience as a manager
    Experience with working in a union environment.

  • Number of vacancies: 10
  • Requirements

  • Minumun level of education: Certificate
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Front Desk Manager Overnight

  • Location

    City of Cape Town, Western Cape

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 9.500,00 monthly

  • Apply now

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