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  • Description



  • Front Desk Representatives are one of the most important roles in improving customer satisfaction and customer loyalty. Often times they are the first contact with the customers, and are responsible for making a good impression and improving reputation.

    Some of their duties include answering customer questions, offering customer support, guiding and advising customers, keeping the front office clean and representative, following the agendas and scripts.

    In order to attract Front Desk Representatives that best matches your needs, it is very important to write a clear and precise Front Desk Representative job description.

    Front Desk Representative job description

    We are looking for a pleasant and friendly Front Desk Representative to join our team! As a Front Desk Representative, you will be responsible for different receptionist and clerical duties at our office.

    As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. Your goal should always be to make our guests feel comfortable and satisfied while in our office.

    Front Desk Representative duties and responsibilities

    Keep front desk clean, tidy and supplied with all the necessary supplies

    Greet, communicate with and welcome guests

    Answer all the customers' questions and address their complaints

    Answer all incoming calls, redirect them when needed

    Receive letters, packages and send them to appropriate destination

    Prepare and manage outgoing mail

    Check, sort and forward emails

    Monitor office supplies

    Make supply orders when needed

    Monitor and update records and files

    Monitor and log office expenses and costs

    Front Desk Representative requirements and qualifications

    Previous experience as Front Desk Representative or similar role

    Hands on experience with office machines

    In-depth knowledge of office management and bookkeeping

    Excellent knowledge of MS Office

    Sense of ownership and pride in your performance and its impact on company’s success

    Critical thinker and problem-solving skills

    Team player

    Good time-management skills

    Great interpersonal and communication skills

    Customer-oriented mindset

  • Requirements

  • Minumun level of education: Grade 11 /N3
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Front Desk Receptionist

  • City of Johannesburg, Gauteng

  • Company

    SPANK N CLEAN BY BOBD
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    R 9.800,00 monthly

  • Apply now