Offer description

Your Role

Work for a prestigious airport on various work Social media work streams

Passenger assistance for airport travel-related queries in customer relations department in German & English languages

Work on renowned airline reservations systems & handle social media written correspondence on various platforms daily.

Fully paid product and systems training provided

Daily interactions with international passengers with queries and compliments

Required to meet specific key performance indicators and meet expected client service levels

Demanding and time-sensitive call centre environment

Experience our multi-cultural work environment with colleagues from all over the world



Work type

Working hours:

a) Operational hours: 05h00am – 23h00*

b) 4 days a week at 10 hours shifts including rotational weekends

c) Perm contract at 40 hours per week

*Shifts may be subject to change depending on client requirements.

Training (Paid): 4-6 weeks (Remote/Virtual)

Assessments will take place during training with pass mark of 85% required

Probation period: 4 months

Salary: R16 666.67 to R25 000 per annum + Internet allowance

Start date: ASAP



Requirements:

Native level fluency in German language: Verbal & Written skills essential (Advanced/Fluency level)

Permanent residence permit or South African ID holders only

Flexibility to work required shifts (above). Weekends apply.

Excellent customer service skills essential. Experience in call centre or travel & tourism industry preferred.

Excellent Computer literacy & technical skills. Young, tech savvy applicants only.

Knowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous work experience on Social Media hub or digital environment is preferred.

Own internet line

No criminal record. Will be required to complete biometrics at the company offices

Requirements

• Minimum education level: Grade 12 /N4 (Matric)
• Language(s): German
• Availability to travel: No
• Availability of change of residence: No

More than 30 days ago

About SimGlobal Group (Pvt) Ltd

SimGlobal Group is a dynamic black owned and managed company which aims on offering comprehensive, highly effective and tailor made services to our clients in the process empowering South Africans and therefore giving them real economic empowerment.
We are currently working towards complimenting government efforts to mitigate skills shortages in critical areas like engineering, artisans, technicians, IT personnel, Management, Accounting and Finance, Administration etc therefore providing hi...

SimGlobal Group is a dynamic black owned and managed company which aims on offering comprehensive, highly effective and tailor made services to our clients in the process empowering South Africans and therefore giving them real economic empowerment.
We are currently working towards complimenting government efforts to mitigate skills shortages in critical areas like engineering, artisans, technicians, IT personnel, Management, Accounting and Finance, Administration etc therefore providing highly skilled and qualified personnel.