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Guest Relations Consultant

R 9.000,00 monthly Ehlanzeni, Mpumalanga 18 April

HotelJobs CC

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  • Description

  • Main responsibilities of Head Guest Relations: Provide upscale guest service
    experiences for clients throughout their stay Ensure clients are properly
    greeted upon their arrival Monitor daily bookings and ensure assigned
    rooms are prepared prior to check-in Coordinate luggage collection and
    storage Oversee check-in and check-out procedures, including reservations
    Promptly address guests’ requests, like in-room dining Ensure special
    guests, like disabled guests, elderly, children and VIPs, receive personalized
    services Coordinate and manage communication between guests and staff
    and follow up to ensure we resolve customer concerns Inform clients of
    lodge's services Manage guest relations team (including Receptionists and
    Concierges) to ensure we comply with all standards and operating
    procedures Appraise team’s performance and produce regular reports
    Examine daily duties, assign tasks and check on progress Main Job
    Requirements Proven work experience as Guest Relations Consultant or
    similar role Understanding of all lodge management best practices and
    relevant laws Hands-on experience Outstanding communication and active
    listening skills Excellent problem-solving and multitasking skills Leadership
    skills along with the ability to motivate a team into high performance Ability to
    work flexible hours Strong sense of responsibility and a professional
    presentation Relevant qualifications Driver's license

  • Number of vacancies: 10
  • Requirements

  • Minumun level of education: Certificate
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Guest Relations Consultant

  • Recruiter

    HotelJobs CC

  • Province

    Ehlanzeni, Mpumalanga

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 9.000,00 monthly

  • Apply now

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