Guest Relations Officer in Western Cape - Pro Placements Recruitment Agency

Pro Placements Recruitment Agency

Pro Placements Recruitment Agency was born out of the desire to give back to the community by helping candidates find jobs they are suitably qualified for.

'Fighting unemployment one placement at a time' Recruiter from sector Advertising / PR, located in Western Cape, From 1 to 10 workers

    About this job ad 31 August


  • Negotiable
  • Province

  • Cape Town, City of Cape Town, Western Cape
  • Description

  • A well-established company in the hospitality industry based in Century City is looking for a Guest Relations Officer who is socially focused, detail orientated, highly organised and guest orientated who can operate under pressure to coordinate all additional services required by guests with the objective of enhancing the guest experience beyond their expectations.
    Responsibilities (including but not limited to):
    • Welcome all guests with a friendly smile and engage with them immediately
    • Prepare for the arrivals a day prior and to be on top of all accommodation bookings such as welcome letters, departure letters and registration forms
    • You will be on the front of house at all times and work hand in hand with Front Office staff
    • To assist guest with information about the hotel and surrounds
    • To engage with departing guests and ensure that every guest who leaves the hotel has had the best guest service
    • Make payments upon guest check-in
    • Calculate internet usage
    • Escort guests to their rooms
    • Arrange daily transportation and tours
    • Assist guest with luggage when required
    • Park guest’s vehicle when required
    Minimum Skills and Requirements:
    • Matric
    • Valid Driver’s Licence
    • Energetic and spontaneous
    • Vibrant and friendly disposition
    • Excellent command of the English language with solid verbal and written communication skills
    • Other languages advantageous
    • Excellent guest relation skills
    • Highly presentable
    • Team player
    • Excellent written, telephonic and organisational skills
    • Must be computer literate
    • Must be able to work flexible hours including shifts, week-ends and public holidays
    Should you meet the above requirements, please send your full CV with a photo of yourself to **********************
    Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 days, please consider your application unsuccessful.
    Follow us on social media for available vacancies and career tips, advice and motivation:

  • Requirements

  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No


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