Don't miss any news or updates from BestJobs

Not now Allow

Guest service agent

City of Johannesburg, Gauteng 14 September


  • Description

  • As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
    Achieve positive outcomes from Guest queries in a timely and efficient manner
    Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
    Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
    Demonstrate a high level of customer service at all times
    Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
    Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
    Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
    Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
    Comply with hotel security, fire regulations and all health and safety legislation
    Act in accordance with policies and procedures when working with front of house equipment and property management systems
    Follow company brand standards
    Assist other departments, as necessary

    Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
    Previous experience in a customer-focused industry
    Positive attitude and good communication skills
    Commitment to delivering a high level of customer service
    Excellent grooming standards
    Calm, efficient, and organized with great attention to detail
    Ability to multi-task while maintaining a positive attitude when working with a Guest
    Professional manner with an emphasis on hospitality and guest service
    Ability to work on your own and as part of a team
    Competent level of IT proficiency
    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
    Previous experience in cash handling
    Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
    Conflict resolution experience

  • Number of vacancies: 20
  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Years of experience: 2
  • Availability for travel: No
  • Availability for change of residence: No

Similar ads

Ad summary

Related search