Head Of Used Cars in Kuwait - AlSayer Group

AlSayer Group

We are one of the popular general trading company in Kuwait with automotive as its core business. Currently we are trying to attract some exceptional talents from South Africa for some senior level roles with us. Recruiter from sector Human Resources, More than 1000 workers

    About this job ad 16 August


  • Abroad
  • Description

  • Responsibilities:
     Strategic:
    1. Formulate the certified car business strategic plans and budgets identifying the long term direction for the business in order achieve business results.
    2. Identify the strategic business and market trends, i.e. competitors and principals’ activities, customers’ behaviors, and ensure alignment of the various business components to these trends and formulate solutions to cope with market changes.
     Operational:
    1. Plan and Direct marketing and commercial activities, such as pricing, product mix, promotions, advertising and sales targets so that agreed profit, sales and new vehicles market share targets are achieved.
    2. Ensure an appropriate Customer Relationship Management (CRM) is implemented featuring service response based on customer input, one-to-one solutions to customers’ requirements, tracking clients’ account history and customer behavior trends to increase customer loyalty.
    3. Design and monitor implementation of the sales and delivery process and grooming of the sales teams in order to maximize the conversion of potential customers to sales, both for sales of new cars trade-in ratio, and sale of the used vehicles.
    4. Ensure that showrooms and reconditioning center are properly maintained and space is well allocated, and that appropriate model mix, colors and categories/types of vehicles and accessories are displayed.
    5. Ensure the highest level of professional standards at all customer contact points in order to achieve the target customer satisfaction index.
    6. Attend to and resolve escalated customer complaints and represent the business at senior level within the customer base to ensure its image is maintained and enhanced.
    7. Plan and direct the acquisition of new and management of existing facilities and equipment of retail sales to meet current and future business needs.
    8. Ensure staff compliance with the Group policies and procedures.
    9. Report periodically on the business performance to management, track business KPIs and budgets, review analysis of activities, costs, operations and sales and data forecasting to determine retail sales progress toward stated goals and objectives, operations cost effectiveness, reduce waste, and take corrective measures as necessary.
    10. Maintain knowledge of developments trends and best practices in the area of industry and assure they are incorporated in the future business models of the Group.
     People Management:
    1. Prepare the manpower budget pertaining to required staffing levels, training and development, internal mobility and succession.
    2. Identify objectives and KPIs, review the performance and potential of staff and make/approve decisions relating to appointment and termination, promotions and salary adjustments, disciplinary action, succession planning and development plans.
    3. Ensure increasing levels of employee satisfaction and improve the efficiency of manpower.
    4. Make requisite attempts to handle all grievances raised by subordinates in a prompt and effective manner.

  • Number of vacancies: 1
  • Requirements

  • Minumun level of education: Diploma /Bachelor's/ N6
  • Years of experience: 10
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: Yes


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Ad summary

  • Head Of Used Cars in Kuwait

  • Recruiter

    AlSayer Group
  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Apply now

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