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  • Description

  • Provide day-to-day support to the organization’s end user desktop computers, printers, phones, mobile devices, and software. This position interfaces directly with internal customers and various departments, troubleshooting user issues to resolution. Other areas of responsibility include but are not limited to assisting IT with various tasks and support of Audio/Visual equipment such as projectors and sound systems.


    Provide support for Windows workstations, various peripherals, and VOIP phones

    Perform hardware and software installation, upgrades and configuration

    Adhere to company procedures for hardware/software requests and installs

    Provide problem diagnosis and resolution for hardware and software problems

    Install all peripheral components such as printers, scanners, phones and disk drives

    Answer inbound technical support calls and emails

    Provide telephone, in-person, and remote support to end-users

    Troubleshooting of LAN/WAN connectivity issues

    Provide accurate and timely logging of problems

    Escalate issues as needed

    Work with vendor, software provider, and manufacturer support as needed

    Monitor ticketing system and complete tickets in a timely manner

    Image new and existing desktop systems

    Maintain proper inventory of corporate assets

    Provide updates, status information, and completion information to manager and/or users as needed

    Support corporate audio/visual equipment

    Travel between office sites to perform assigned duties

    Performs additional duties and assignments as requested

    Must be very security conscious and do all it takes to avoid sensitive data falling into wrong hands

    Ability to effectively handle stress, pressures, and challenges.

    Skills and Abilities:

    Evaluate critical systems, prioritize workflow and determine solutions

    Excellent written and verbal communication skills

    Interpret and apply laws, regulations and policies

    Provide technical assistance for computer problems

    Read and understand technical manuals

    Work for extended time at keyboard/terminal

    Maintain effective working relationships with supervisor and coworkers

    Work flexible hours, possibly including weekends and evenings

    Experience Required:

    1-2 Years of Desktop Administration

    Knowledge of:

    Computer, network operations and maintenance


    Microsoft Windows XP/7/10 Operating Systems


    Medical aid

    Paid vacation and personal / sick days

  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Help Desk Support Associate

  • City of Johannesburg, Gauteng

  • Company

    AGRO Marketers (PTY) LTD
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply now