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Helpdesk Support Engineer

City of Johannesburg, Gauteng 13 July


  • Description

  • We’re looking for a Help Desk Support Engineer to join our team. Solid supports businesses ranging from bootstrapped start-ups to large enterprise corporations. As a Help Desk Support Engineer, you will efficiently give technical assistance to our clients.

    What will I be doing?
    Be the first line of support for our Client’s business.
    Provide efficient, technical assistance for incoming queries and issues relating to our clients.
    Resolve the client’s request and you are consistently positive in your approach.
    What skills do I need?
    Previous experience with problem solving in a troubleshooting environment with Microsoft Server, Desktop and MAC Operating Systems
    Experience with troubleshooting networks – LAN and wireless networks, firewalls, DHCP, DNS and TCIP
    Experience with Office 365, Active Directory and Microsoft Exchange
    Brilliant with a support ticketing system and beating SLA targets
    However, great support takes more than technical skills, so we also need you to have:
    Excellent written and verbal communication skills with the ability to explain complex topics in easily understood, concise language [English]
    Ambition, eagerness to learn and improve, passion for technology and the future of the technology industry
    The personality of a Christmas Tree – colourful, pleasant and the ability to make people smile!
    Bonus skills & attributes
    Experience with Autotask or Nable
    Microsoft Certified Professional – MCSE, MCITP, MCTS
    Cyberoam CCNSP Certified
    Included in your package
    We are a well-treated bunch, with awesome benefits! If you missed it check out our perks on our website.

    Above all you need to be human. To have self-respect and a respect for others. It’s that simple. It won’t hurt if you have a special skill like licking your elbow or juggling keyboards while working out the square root of -934. We could use some fresh entertainment over lunch.

  • Number of vacancies: 100
  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Years of experience: 3
  • Driver's license: C1
  • Availability for travel: Yes
  • Availability for change of residence: Yes

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Ad summary

  • Helpdesk Support Engineer

  • Recruiter


  • Province

    City of Johannesburg, Gauteng

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary


  • Apply now

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