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Inbound Call Center Agent

R 10.500,00 monthly City of Johannesburg, Gauteng 7 August

Important company in the sector

  • Description

  • Main Job Tasks, Duties and Responsibilities

    answer calls and respond to emails
    handle customer inquiries both over the phone and by email
    research required information using available resources
    manage and resolve customer complaints
    provide customers with product and service information
    enter new customer information into system
    update existing customer information
    process orders, forms and applications
    identify and escalate priority issues
    route calls to appropriate resource
    follow up customer calls where necessary
    document all call information according to standard operating procedures
    complete call logs
    produce call reports
    Education and Experience

    high school diploma or equivalent
    proficient in relevant computer applications
    required language proficiency
    knowledge of customer service principles and practices
    knowledge of call center telephony and technology
    some experience in a call center or customer service environment
    good data entry and typing skills
    knowledge of administration and clerical processes
    Key Competencies and Skills

    verbal and written communication skills
    listening skills
    problem analysis and problem solving
    customer service orientation
    organizational skills
    attention to detail
    team work
    stress tolerance

  • Number of vacancies: 10
  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Inbound Call Center Agent

  • Province

    City of Johannesburg, Gauteng

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 10.500,00 monthly

  • Apply now

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