Offer description

Answer incoming calls and respond to customer’s emails

• Management and resolve customer complaints

• Sell products and place customer orders in the computer system

• Identify and escalate issues to supervisors

• Provide product and service information to customers

• Research required information using available resources

• Research, identify, and resolve customer complaints using applicable software

• Process orders, forms, and application

• Route calls to appropriate resources

• Document all call information according to standard operating procedures

• Recognize, document, and alert the management team of trends in customer calls

• Follow up customer calls where necessary

• Upsell products and services

• Complete call logs and reports

Requirements

• Minimum education level: Grade 12 /N4 (Matric)
• Language(s): English
• Availability to travel: No
• Availability of change of residence: No

5 days ago

About  DEVILLERS

Our Company Policy
At K Devillers Plumbing, we have your best interests at heart and we believe in giving our clients the best service possible. When servicing your needs, we go that extra mile to protect your home, as if it were our own. We can offer you a written quote for the work we intend to do, either at your home or business, prior to any work being done. You should expect prompt, courteous service from our professional office staff to our trained, experienced technicians. We are ava...

Our Company Policy
At K Devillers Plumbing, we have your best interests at heart and we believe in giving our clients the best service possible. When servicing your needs, we go that extra mile to protect your home, as if it were our own. We can offer you a written quote for the work we intend to do, either at your home or business, prior to any work being done. You should expect prompt, courteous service from our professional office staff to our trained, experienced technicians. We are available to help you 24 hours a day, 7 days a week, including holidays. We pride ourselves on a high caliber of staff, the core of which has been with the company since inception.