Inbound Call Centre Agent

Western Cape 7 March

Initiate International

  • Description

    Are you interested in working for a sports betting company? Do you understand Sports Betting and have customer service experience? This might be the right job for you! An online and sports betting company based in Cape Town is looking for someone to join their team as an Inbound Call Centre Agent.

    The Inbound Call Centre Agent will be responsible for outbound calls to customers and assisting the Development Team with testing software upgrades.

    Responsibilities for the Inbound Call Centre Agent job in Cape Town:

    -Engage and interact with customers via email, live chat, phone and WhatsApp using in-depth knowledge of diverse range of betting products
    -Reporting on trends in customers behaviour
    -Assisting the Development Team with testing of software upgrades and reporting bugs
    -Generating content for the company website to assist customers in their use of our product
    -Be friendly, enthusiastic and able to thrive in a fast-paced 7 days-a-week business

    Requirements for an Inbound Call Centre Agent job in Cape Town

    -1–2 years’ experience in a customer-facing role advantage
    -An understanding of Sports Betting

    If meet the above requirements for this job in Cape Town, South Africa, for an Inbound Call Centre Agent, please do not hesitate to send your CV to ******************************* today! If you do not hear from us within 7 days, please consider your application unsuccessful.

  • Requirements

  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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