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IT Desktop Support Engineer

R 15.000,00 monthly eThekwini, KwaZulu-Natal 19 August

Important company in the sector

  • Description


  • Duties & Responsibilities

    Provide remote and on-site 1st line support to our clients.
    Act as the primary onsite liaison between the company and the customer.
    Providing exceptional service to internal and external customers.
    To assist with monitoring client networks daily, ensuring appropriate action is taken to remedy the faults identified.
    To take ownership of routine checks and maintenance on client networks and the IT environment.
    To keep abreast of modern technologies.
    Troubleshoot computer problems and determine the source, and advise on or perform appropriate corrective action, onsite and remotely.
    Thoroughly and timely document incidents and resolutions in the company PSA, following standard operational procedures.
    Assist with project-based work when required.
    Engage and coordinate with 3rd party vendors (i.e. DELL; HP) to resolve/ complete open incidents or projects.
    Provide guidance and training to customer personnel, empowering the users.
    Perform a variety of maintenance, evaluation, installation, and training tasks to ensure the core IT Infrastructure performance meets client and user requirements.
    Provide support to clients on all supported applications.
    Report any ongoing or unresolved problems, or suggestions to improve service delivery to your Team Leader.
    Supervise all 3rd party product installations and the related repair and maintenance activities when required on site.
    Responsible for the installation, layout, and maintenance of all network components.
    Prioritize incidents and the capturing of time entries, working independently.
    Desired Experience & Qualification

    Degree or diploma in IT related field of study
    3 years of relevant experience.
    Package & Remuneration

    Market-Related Salary
    Death & Disability Insurance
    KPI & Bonus Structure
    Internal Recognition System

  • Number of vacancies: 10
  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • IT Desktop Support Engineer

  • Province

    eThekwini, KwaZulu-Natal

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 15.000,00 monthly

  • Apply now

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