Junior IT Support Technician

R 31.800,00 monthly City of Johannesburg, Gauteng 25 February


  • Description


    To provide end users with first line support and maintenance within the organization''s computing environment
    Responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands
    The correct candidate will use this position to continue to learn and grow


    Assist all users with any IT related incident when called upon
    Install, configure, maintain, diagnose, troubleshoot and repair hardware and software on desktops, laptops and peripherals such as phones, printers, scanners, external drives and other related hardware
    Perform basic computer wired and wireless network troubleshooting
    Take ownership of incidents and provide permanent fixes with the aim of restoring service to the customer as soon as possible, escalating incidents to management where and when necessary.
    Accurately record, update and document requests.
    Update asset management of all software and hardware
    Participate in planned / emergency maintenance activities after hours and on weekends
    Email and MS Office account administration on Office 365
    User account administration, i.e.: account creation, modification, deletion and password resets on Active Directory
    Anti-Virus administration, i.e.: installing, troubleshooting, reporting and cleaning of infected devices
    Follow policies and procedures for change, problem, and incident management


    Studying towards or completed Microsoft Certified Desktop Support Technician (MCDST) will be advantageous.
    At least two years’ experience working as an IT support technician


    Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
    Maintain excellent verbal and written communication skills that are coherent, grammatically correct, effective and professional with the ability to communicate effectively with technical and non- technical colleagues at all levels in the organization
    Be a highly motivated team player with the skills and ability to manage changing priorities
    Excellent technical knowledge of desktops, laptops, mobile devices and peripherals
    Working technical knowledge of current protocols, operating systems and standards
    Software and hardware troubleshooting
    Able to work independently and take ownership of job responsibilities with minimal oversight
    Be very organized and have a structured approach to completion of tasks with a strong focus on attention to detail and accuracy
    Ability to use initiative
    Function effectively under pressure and meet deadlines
    Customer focused
    Strong problem solving skills
    Ability to interact with Senior Management
    Willing to learn from fellow Team Members
    Complies with all company policies and procedures
    Participates in the implementation and support of IT-related policies
    Keeps work areas neat, organized and secure.

  • Number of vacancies: 40
  • Requirements

  • Minumun level of education: Certificate
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Junior IT Support Technician

  • Recruiter


  • Province

    City of Johannesburg, Gauteng

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 31.800,00 monthly

  • Apply now

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