Junior IT Technician

R 33.000,00 monthly City of Johannesburg, Gauteng 13 December

DNA-STRAND

  • Description


    DESCRIPTION
    We are currently seeking an energetic individual to work full-time in our Madrid office as a Junior IT Technician. This is an entry-level position, the ideal candidate should have around one year of experience. Don't hesitate to apply if you're experience is different but you feel there is a good fit.The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.



    Responsibilities

    Configuration and ongoing support of Windows laptops (Dell/Lenovo), MacBook’s, and peripheral devices (such as printers, Chromecast, monitors, mice, etc.)
    Manage user IT requests primarily via Solarwinds Service Desk, but also email, Slack, face to face.
    Ownership of the onboarding/offboarding procedures, ensuring that new starters and leavers are processed in a timely fashion.
    Follow procedures for logging, reporting and monitoring helpdesk requests. Must create a high level of user satisfaction through accurate timely follow-up, strong technical skills, good customer communication and relationship building.
    Keep any IT documentation and software license allocation up to date.
    Ensure AV equipment is set-up and working ahead of company events such as our weekly All Hands.
    Monitor IT equipment stock levels.


    REQUIREMENTS
    Required skills

    Fluent in one of English or Spanish, with a decent level of communication in the other language and willingness to improve
    Must be able to articulate technical details to non-tech savvy staff
    Driven, self-motivated attitude
    Strong interpersonal skills and ability to interact favourably with a wide variety of people
    Knowledge of Windows 10 and Mac OSX, Linux Ubuntu desirable, but not essential
    Knowledge of G Suite, Office 365, Slack, LastPass
    Knowledge of Antivirus, inventory and patch management tools
    Basic networking knowledge of wifi access points, switches, routers, cable patch management
    Ability to quickly diagnose and fix problems
    Ability to open a computer and replace defective components
    Desire to learn new skills
    Ability to follow through and document issues as well as resolutions
    Be able to work in a team-oriented, collaborative environment
    BENEFITS
    Other relevant information

    Opportunities for personal growth and learning, every single day.
    A flat, laid-back culture. Everybody is encouraged to participate in discussions and contribute.
    High-trust environment. We believe in giving autonomy to all our employees.
    Competitive salaries and stock options packages. We want everyone to have ownership and participate in company success.
    An awesome office in central Madrid (Sol). We are easily accessible by public transport, as well as close to public bike stations.
    Flexible working hours. You can organize your schedule.

  • Number of vacancies: 52
  • Requirements

  • Minumun level of education: Certificate
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Junior IT Technician

  • Recruiter

    DNA-STRAND

  • Province

    City of Johannesburg, Gauteng

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 33.000,00 monthly

  • Apply now

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