Junior Support Technician

City of Johannesburg, Gauteng 18 September

JobScape

  • Description


    Job Description

    This role is for a junior support technician. They will be expected to complete basic IT maintenance and support tasks, as well as managing the relationship between the customer and the Helpdesk.

    This person will ensure that IT support requests are managed effectively and responded to in a timely manner, either by completing requests themselves or raising them with other team members.

    Responsibilities:

    Monitor responses to requests raised with the Helpdesk, provide remote support and respond to any queries in a timely manner. Ensure tickets are completed in accordance with the appropriate Service Level Agreement.
    Provide telephone, on site, and email support to customers
    Maintain our high standards particularly regarding customer communications and response times
    Complete any other tasks as requested by your line manager or a senior member of staff
    Set up of software and hardware.
    Applicant Requirements:

    Experience with Microsoft operating systems, including installation and configuration
    Experience with computer and peripheral hardware servicing and basic repairs
    Experience with VoIP is preferable
    Some IT/Computing qualifications are preferable but not essential
    Knowledge and understanding of standard office software packages
    A good standard of written and oral communication in English and Afrikaans
    Ability to work effectively within a team environment, both taking direction from and supporting other colleagues
    A South African driving licence is required for this role and access to a vehicle is preferable
    Job Type: Full-time

    Location:

    Pretoria, Gauteng 0081 (Preferred)
    Licence:

    Valid SA (Required)
    Language:

    English,Afrikaans (Required)

    To Apply
    Whatsapp the keyword "JOB" to **********

  • Requirements

  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

To see the complete contact information, please click apply now

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Ad summary

  • Junior Support Technician

  • Recruiter

    JobScape

  • Province

    City of Johannesburg, Gauteng

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    Negotiable

  • Apply now

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