Offer description

Degree in Banking/ Risk / Commerce or equivalent NQF 7 qualifications

Experience

5-8 years Retail banking experience that includes management responsibilities, strong team leadership

Key Performance Areas

Representing Financial Services with a high level of integrity and professionalism

Effectively coordinate sales activities (campaigns) across the Area linked to business planning and group strategies and ensure alignment across markets, i.e., market nuances, trends & insights, campaign timing & implementation are market relevant

Enable execution of national and Area tactical plans.

Oversee the Operations and Sales functions of an Area while delivering superior customer service

Translate customer experience information including customer experience trends (complaints) to ensure appropriate solution development to prevent recurrent and improve overall customer experience.

Ensure established policies and procedures are followed.

Make regular business development calls to solicit new business or improve services to existing clients.

Responsible for general maintenance of the Distribution mix in the area, ensuring safety and security of customers, employees and branch assets by following and enforcing all security procedure

Possessing a work ethic that include neatness and punctuality

Customer

Ensures that several capabilities i.e., distribution, merchant, stores are integrated in order to drive customer outcomes.

Ensures respective areas within own area leverage local market knowledge and a local market mind-set.

Accountability for performance by identifying and capitalising on market opportunities to deliver a multi-channel customer experience and cross product growth.

Ensures that non- profitable customers are reviewed and that measures are put in place to improve profitability either by improving product penetration or by reducing cost to serve through influenced behaviour changes or by changing the service and sales strategies within the broader business.

Proactively promote collaboration platforms to realize opportunities for sales performance and sales process improvements across channels and markets.

Ensure the effective coordination and implementation of channel migration and adoption

plans within the Area to ensure optimal application and utilization of frontline roles

Finance

Drives delivery of the Financial objectives of the business.

Drives focus areas for the respective areas based on their unique local market conditions.

Monitors and reports on the adherence, achievement and variances of the business objectives (e.g., actual versus planned; achievement of market share growth, cost control, budget goals, etc.).

Keeps abreast of financial and economic developments as well as competitor activities

Monitor’s recovery of all revenue (e.g., pricing related fees, initiation fees, reviews fees, monitoring reversals

People

Actively grows and develops the teams to continuously and competitively improve sales and service delivery and community development across Area.

Drives multiskilling in order to promote universal banking capabilities

Develops talent in line with business strategy.

Empowers employees to fulfil the local objectives

Integrates and ensures delivery of enabling functions.

Coaches and develops staff in order to meet customer demand.

Process, Risk, Regulatory & Compliance

Ultimate point of orchestration for all internal operations ecosystem stakeholders for the area, i.e., ATM & Cash, IT, Processes, infrastructure, OHS Compliance, FICA & FAIS.

Ensures overall adherence to all operational standards, legislation, etc.

Monitors changes in legislation, regulations, initiatives and relevant industry practices and alerts Branch Managers accordingly.

Escalate Business Area risk and compliance related matters.

Ensures that new methods are explored and adopted in response to changing conditions.

Ensures that updates on policy documents and relevant platforms are updated in line with product and compliance changes

Ensures all business processes related to systems, sales, and service are continuously monitored and updated in line with compliance requirements

Ensures that product training material is in place for all products and updated when changes are made to the products

Ensure that all staff complete compliance training

Requirements

• Minimum education level: Diploma /Bachelor's/ N6
• 5 years of experience
• Language(s): English
• Driver's license: EB
• Availability to travel: Yes
• Availability of change of residence: No

More than 30 days ago

About Academic Appointments

AA specialises in Academic placements focussing on clinical research and donor funded environments. Information Technology, Medical, Finance, Medical Scientists/Technologists, Project Managers, Research, Pharmaceutical and international Mining . AA has over 10 years experience in the recruitment industry. We also do Job Skill Assessments (at an extra charge to candidates and clients). Clients may contact us for a consultataion