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  • Description

  • Mine Services Engineer Consultant South Africa

    in Johannesburg

    Apply on LinkUp


    Position Title: Mine Services Engineer / Consultant

    Division: Mining

    Location: South Africa

    About Us: Hexagon is a global leader in sensor, software, and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Hexagon's Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.

    Our Vision: A future where data is fully leveraged so that both humanity and sustainability thrive.

    Our Mission: Putting data to work to enable autonomous, connected ecosystems that boost efficiency, productivity, and quality for our customers.

    Purpose of Position:

    Deliver training, implementation and advisory on all BMT products and services

    Provide customer support and maintenance by resolving technical issues in a timely fashion to ensure an optimal customer experience

    Identify client specific requirements and provide expert solutions through the application of BMT's products and services

    Develop further business with existing clients through strong relationships and account management.

    Major Areas of Responsibility:

    Competently and effectively deliver BMT solutions via the following;

    Site-based training and implementation

    Subject matter expertise and advisory (e.g. blast movement, grade control)

    Technical report writing (including draft and peer review)

    Customer support and liaison

    Receive, diagnose and escalate customer support calls as appropriate.

    Manage the customer support process required to close service events promptly while also managing customer expectations.

    Manage client accounts and relationships as assigned or directed

    Manage the structured account management process including site visits, account management calls, database reviews, and proposals to maximise a successful renewal

    Manage and strengthen relationships with clients for long term value

    Contribute to marketing media and material as required

    Take part in business development events (e.g. campaigns and conferences) as required

    Draft technical papers for conferences and case studies as required

    Provide input into opportunities for product improvement and assist in creating and implementing solutions as directed

    Contribute to the collective knowledge base

    Support R&D product testing, including feedback and information gathering

    Provide mentoring and training to new consultants as appropriate

    Maintain a strong team-based approach and ethic

    Maintain clear communication channels with business support functions

    Develop (where required) and maintain processes/systems relevant to the position

    Comply with Hexagon's Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given in respect to the health and safety of himself / herself and the safety of others

    Other duties as required from time to time.

    Skills & Experience Required:

    Qualifications and Experience

    Tertiary qualification (or equivalent) in mining or geology

    1 to 3 years' experience in mining production

    Experience in blast design and/or grade control (desirable)

    Consultancy / advisory experience in a customer-facing role (desirable).

    Critical Knowledge, Skills and Abilities

    Excellent communication skills (written & verbal)

    Advanced English language skills

    Excellent listening, negotiation and presentation skills

    Strong problem-solving skills and technical aptitude

    Good attention to detail

    Outstanding time management skills with ability to manage competing priorities

    Competence to build and manage interpersonal relationships at all levels

    Ability to work unsupervised and use initiative

    Current driver's license and good driving record.


    Considerable travelling required (interstate and international travel) to fulfil this role

  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Availability for travel: Yes
  • Availability for change of residence: Yes

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Job summary

  • Mine Services Engineer Consultant South Africa in Johannesburg

  • West Rand, Gauteng

  • Company

  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply now