Networks and Security Installs and Support Engineer

Gauteng 14 May

Galeboe Professional Services

  • Description

    Execution of Fulfillment orders • Plan for, Conduct and complete the execution of installations based on service level specifications and assigned work orders
    • Liaise with clients on complex issues and be available on-site if needed
    • Receive feedback and offer advice on more complex design work
    • Assure quality standards for a delivered solution or installation
    • Create designs for a solution or installation
    • Ensure operational hardware and operational software on client site
    • Facilitate and/or contribute to a technical workshop
    • Interact and co-operate with vendors
    • Own and take responsibility for the delivery of a solution or installation
    • Provide inputs and guidance to continuously improve internal systems, services and processes
    Assurance support • Provide telephonic, remote and on-site support to clients
    • Review assigned work orders to plan support calls review
    • Diagnose issues related to break and remedy
    • Close off in system
    Escalations and Incident support • Support the customer service desk, providing second line telephonic, remote and on-site support and problem management.
    • Provide 2nd tier support for the first resolution engineers
    • Review assigned work orders to plan support calls review
    • Close off in system

    CCNA and CCNP advantageous
    JNCIA certification advantageous
    3 – 5 years’ Service Provider networking experience Either Fortinet firewall experience and/or
    Routing and switching experience necessary



    Layer 2 and Layer 3 network environments

    On-premise security appliances

    Cloud based security appliances

    Routing and switching

    Data Centre networking
    Future skill and certification requirement:
    Scripting skills
    Programming knowledge
    Python, Ansible, NETCONF, RESTCONF, YANG (advantage)

  • Number of vacancies: 1
  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Years of experience: 5
  • Language(s): English
  • Driver's license: EB
  • Availability for travel: No
  • Availability for change of residence: No

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