Office Administrator_Temp

Ngaka Modiri Molema, North West 13 March

AtripleA Recruitment & Temps

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  • Description

    Office Administrator_Temp
    Location: Mafikeng
    Our client is looking for temporary office administrator to provide professional first line support to clients and sales support and capture group new business policies.
    • Render client services
    o Adhere to client service procedures: maturities, policy contracts, loan applications, cancellations, amendments, financial and general enquiries
    o Update client personal details and AIMS notes
    o Provide correct and accurate advice to clients on products and services (TCF)
    o Inform clients and update changes to their policy (TCF)
    o Liaise with relevant departments to gather information to resolve clients’ queries
    o Maintain required business retention rate
    o Handle all complaints and enquiries
    o Escalate complaints to Office Manager and Complaints Handling Officer
    o Follow complaints procedure
    o Handle all incoming calls and walk-in clients
    • Administrate Claims
    o Verify claims documents as per standard procedure
    o Assist clients with the completion of claim forms
    o Submit all claims received to Head office
    o Submit any outstanding documentation as per Head Office request
    o Keep claims register up to date
    • Advise clients on cancelations
    o Advise the client of the process and disadvantages of cancelation
    o Retain the policy by proposing different options (loan, partial surrender paid up)
    o Inform relevant Sales Manager of the intended cancelation for retention
    o As per client’s request follow the standard cancelation procedure
    • Administrate demutualization process
    o Capture client information
    o Inform clients of status of their shares
    o Update client’s information on Aims systems
    o Register and forward to Head office
    • Office Administration
    o Manage mail and fax
    o Prepare statistical reports
    o Communicate with office manage with regards to office logistics
    • Documentation and filing procedures
    o Keep record systems up to date
    o File and keep documentation for a period as required by the legislation
    • Process and administrate application forms
    o Check and validate application forms for quality control
    o Follow the capturing procedure
    o Send incomplete applications back to Office Managers
    o Process application form on system
    o Follow up on outstanding documentation with Office Manager
    o Liaise with New Business department on outstanding and provide feedback to Office Managers
    o Email scanned successful application forms to New business department
    o Capture a minimum of required policies per day
    • Send captured application forms to Head Office for archiving
    o Register successful applications
    o Send the original application form for tick off process
    o Follow up on all outstanding requirements from tick off
    • Matric
    • Recognized Qualification as per the FSB
    • RE 5
    • Registration as an Employee Representative (FSB)
    • 2 Years’ Experience in the Insurance Industry;
    • 1 Year Client Services
    • 1 years’ experience in data capturing
    • 1 Years’ experience in: Category A, B, C and retail pension benefits (Advantage)
    Send your CV and latest pay slip to ****************
    AtripleA Recruitment and Temps

  • Number of vacancies: 1
  • Requirements

  • Language(s): English
  • Driver's license: C1 ,EB ,B
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Office Administrator_Temp

  • Recruiter

    AtripleA Recruitment & Temps

  • Province

    Ngaka Modiri Molema, North West

  • Work type

    Full Time

  • Type of contract

    Temporary contract

  • Salary


  • Apply now

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