Operations Technical Support Engineer in Western Cape - LJ4Recruit


LJ4 Recruit specialize recruitment services. LJ4 Recruit offers optimum recruitment solutions to both client and candidate. We understand the time and financial implications when recruiting for new staff. Our belief is that every client and candidate is different, and thus has different needs. Our consultants have more than 10 years experience in the Engineering industry. We strive to provide professional services that support our clients and candidates. Recruiter from sector Engineering, located in Gauteng, From 1 to 10 workers

    About this job ad 21 November


  • R 25.000,00 monthly
  • Province

  • Cape Town, City of Cape Town, Western Cape
  • Description

  • Snr Operations Technical Support Engineer (Shifts)
    The candidate should ideally have 2-5 years’ experience working in a managed services or similar IT environment and possess a high level of customer service.
    Ideally the candidate will have had exposure to a wide range of technology and possess qualifications in CCNP, MCSE, MCSA etc. or associate level certification for VMWare or Citrix.
    • Graduate or qualified by experience
    • Need to hold the Vendor associated accreditations as appropriate to your area of expertise.
    Few responsibilities:
    • Event management - monitoring alarms from Spectrum, Proactive Net and other tools, opening incidents in the ticketing system and notifying customers of an event within defined SLAs.
    • Contact third party suppliers to log support calls, obtain updates on open support calls or request technical advice.
    • Liaise with logistics team to ensure spares are delivered to a customer site where required.
    • Liaise with the Maintenance team to ensure required parts are sourced and shipped to a customer site within SLA.
    • Manage the “planned maintenance” process, receiving Carrier notifications of downtime and notifying the customer of any impact to service.
    • Work closely with resource management to organise engineer to site where required.
    It is 24/7 so shift work will be involved including weekends. Will be entitled to a shift allowance of +_ R1200 per month as well.

  • Number of vacancies: 4
  • Requirements

  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No


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Ad summary

  • Operations Technical Support Engineer  in City of Cape Town, Western Cape

  • Recruiter

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 25.000,00 monthly

  • Apply now

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