Operations Technical Support Engineer

R 30.000,00 monthly City of Cape Town, Western Cape 17 January


  • Description

    Snr Operations Technical Support Engineer
    The candidate should ideally have 2-5 years’ experience working in a managed services or similar IT environment and possess a high level of customer service.
    Ideally the candidate will have had exposure to a wide range of technology and possess qualifications in CCNP, MCSE, MCSA etc. or associate level certification for VMWare or Citrix.
    • Graduate or qualified by experience
    • Need to hold the Vendor associated accreditations as appropriate to your area of expertise.
    Few responsibilities:
    • Event management - monitoring alarms from Spectrum, Proactive Net and other tools, opening incidents in the ticketing system and notifying customers of an event within defined SLAs.
    • Contact third party suppliers to log support calls, obtain updates on open support calls or request technical advice.
    • Liaise with logistics team to ensure spares are delivered to a customer site where required.
    • Liaise with the Maintenance team to ensure required parts are sourced and shipped to a customer site within SLA.
    • Manage the “planned maintenance” process, receiving Carrier notifications of downtime and notifying the customer of any impact to service.
    • Work closely with resource management to organise engineer to site where required.
    It is 24/7 so shift work will be involved including weekends. Will be entitled to a shift allowance of +_ R1200 per month as well.

  • Number of vacancies: 4
  • Requirements

  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Operations Technical Support Engineer

  • Recruiter


  • Province

    City of Cape Town, Western Cape

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 30.000,00 monthly

  • Apply now

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