Product and maintenance manager in Western Cape - Clever Heads Personnel

Clever Heads Personnel

Recruitment, headhunting and selection of various specialised, professional and qualified staff based on client specifications and needs in South Africa.Recruiter from sector Consulting

    About this job ad 7 December


  • Negotiable
  • Province

  • Cape Town, City of Cape Town, Western Cape
  • Description

  • Position: Product and maintenance manager
    Operate from South Africa with a USA company
    Salary: Candidate will be paid in US dollars. Negotiable on experience (USD$ 750 – 1500) SA currency from R10000 – R21000 p/m
    Note: 90 day trial period after which the salary will be increased based on performance
    Important to consider: Working hours in South Africa will be from Monday to Friday from 15h00-23h00 to coordinate with USA day working hours.
    Additional hours may be required depending on the client project
    CV deadline: 15 December 2017
    Kind request: Send a WORD format CV, NOT a PDF format CV.
    Ensure the following is included in your CV:
    SKYPE address, ID number, nationality, equity status (African etc.) languages, notice period, current reason for wanting to leave & previous reasons for leaving, current & required salary, references, computer literacy & a photo
    Job requirements
    • Non-negotiable: Must have uncapped Wi-Fi, superfast Internet connection and Skype facilities – Please do not apply if you do not have this
    • Candidate who has dealt with product design (TV mountings), technical installing of televisions, measurements and installing will be ideal for this position
    • Need to have an understanding of maintenance and sourcing suppliers
    • Will deal closely with Fedex on package routing, claims, etc.
    • Will need to be a good organizer and communicator as you will deal with clients worldwide regarding an upmarket product to designed to client requirements
    • Absolute passion for service is a very important
    • Need to be able to communicate well with high-level customers and be able to meet their demanding needs
    • Will need to locate AV dealers/installers on 5 continents and schedule installs for customers
    • Will be responsible for monitoring all orders immediately after shipment
    • Responsible for a successful installation
    • Motivate the customer to write a positive online review and send pictures for marketing gallery
    • Able to deal with various customer projects simultaneously and be able to prioritize
    • Able to understand measurements, TV features, and the mechanics of installing a tv mount, tv on it, and frame, and he/she will need to walk installers through the installation (we will train, but a native interest in these types of things will help a lot)
    • Key responsibility is dealing with customer issues immediately and anticipating customer post-sale pro-actively
    • Need to ensure absolute excellent customer satisfaction.

  • Number of vacancies: 1
  • Requirements

  • Minumun level of education: Ocupational Certificate /N5
  • Years of experience: 6
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No


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Ad summary

  • Product and maintenance manager in City of Cape Town, Western Cape

  • Recruiter

    Clever Heads Personnel
  • Work type

    Full Time

  • Type of contract

    Other type of contract

  • Salary


  • Apply now

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