Product Support Specialist Excavators in Gauteng - Dante Personnel Recruitment

Dante Personnel Recruitment

Danté Personnel Recruitment is a leading recruitment solutions partner providing expert recruitment services nationally and internationally. Established in 1996, Danté Personnel has placed professionals in some of the most prestigious roles with leading companies across all industry disciplines successfully. Recruiter from sector Human Resources, located in Gauteng, From 1 to 10 workers

    About this job ad 18 September


  • Kempton Park, Ekurhuleni, Gauteng
  • Description

  • Technical, Gauteng Kempton Park
    R 52000 - R 55000 Monthly
    Product Support Specialist: Excavators A Leading international OEM is sourcing for a Product Support Specialist focusing on Construction Machinery (Excavators and Wheel Loaders) We are looking for a young dynamic individual to add value to a team of highly skilled and motivated individuals.
    Minimum Requirements
    Grade 12 / N3 Qualification
    Qualified artisan (Electrical or Mechanical)
    4 years experience in Artisan / Field Service / Product Support Rep
    4 years experience in troubleshooting hydraulics / Electrics / Diesel Mechanics

    Product Support/Technical Support
    Assist all the dealers with technical enquiries and technical problems with machines to resolve product issues.
    Investigate into field information reports to identify notifications of serious problems.
    Determine the cause of problems and submit Field Information Report to factory to assist dealer and provide accurate feedback
    Receive and enforce service bulletin instructions to ensure compliance.
    Provide technical support to dealers (verbal and physical) to ensure products operate continuously.
    Provide technical support to all external customers, and conduct continuous monitoring of service and product quality.

    Perform training to delegates on specialized field on predetermined dates
    Compile up-to-date training material to relevant machines
    Conduct training to mechanics on technical report writing to ensure efficient reporting to customers

    Warranty Claims
    Ensure continuous checking of Field Information Report to ensure warranty claims are processed timeously
    Conduct trend analysis on all warranty claims to identify possible trends in breakdowns
    Act as second judge warranty claims related to the applicable machine group the incumbent is responsible for.
    Submit your CV in WORD format to ******************
    Ad Visible Until: 9 October 2017
    Ref: PTA013379/RR

  • Requirements

  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No


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