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R 10.000,00 monthly City of Cape Town, Western Cape 28 May

Important company in the sector

  • Description


  • CipherWave, a Telecommunications, Cloud and Internet Service Provider, is looking to hire a Project Coordinator in their Cape Town office. The Project Coordinator will be working in the Operations department reporting to the Project Coordinator Team Leader. The incumbent will be responsible to ensure that:
    All customer projects and implementations are delivered within the committed time frames while ensuring profitability of the project or
    Oversee, facilitate and drive all the necessary end-to-end requirements in terms of successful project implementation (from project planning, to implementation, to service and project delivery)
    Manage communication with suppliers and feedback to the relevant CipherWave team members and any other stakeholders to ensure that they stay up to date with the progress on the projects
    The smooth and timeous running of all department projects, adherence and maintenance of procedures
    Data capturing
    Supplier recons
    KEY PERFORMANCE AREAS
    Order Implementation
    Inventory Management
    Supplier Management
    Project Management
    Cancellations Management
    Operational efficiency and excellence
    ROLES AND RESPONSIBILITIES
    Operations:
    Order Processing, placement and expediting
    Supplier relationship building and management (SLA)
    Escalation management within the business wherever necessary
    Document Integrity checks (internal and external)
    Product understanding
    Support of other departments and effective representation of the Operations department within the entire work environment
    Assist with the management, storage and safe keeping of all inventory
    Managing projects through the entire life cycle in respect of cost, time and requirements
    Monitoring and securing project delivery according to timeframes committed to the customer
    Pre-identification and resolution of project issues
    Defining and follow up on agreed action plan with customer/suppliers to achieve project goals
    Collaboration with internal and external teams to ensure that the project is progressing in accordance with the delivery timeframes
    Ensuring project documentation where necessary is updated frequently and in agreement with the customer
    Maintaining frequent updates with all stakeholders
    Communicating with sales or the technical team wherever necessary in the event of a change to the initial project scope
    Customer liaison
    Customer relationship building and management of customers’ expectations
    Responding to customers’ technical questions by using internal resources, processes and tools
    Maintaining frequent project updates with internal and external customers
    Ensure the final project sign-off by the customer
    Admin
    Assisting with billing recons
    Internal departmental feedback and relationship building
    DESIRED SKILLS
    Computer Literate
    Self-starter with specific attention to detail
    Excellent admin and communication skills
    Ability to work under pressure
    Time management with an ability to work according to deadlines
    Self-supervision as well as being able to work in a team environment
    Self-motivated and customer orientated
    EXPERIENCE AND MINIMUM REQUIREMENTS
    At least 2 years’ experience in Operations/Project Management/Logistics
    Own transport
    Exposure to an ISP/ICT/Telecoms environment preferred
    Customer interaction preferred
    Should you not hear from us within 2 weeks of your application kindly deem your application unsuccessful.

  • Number of vacancies: 10
  • Requirements

  • Minumun level of education: Certificate
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Project Coordinator

  • Location

    City of Cape Town, Western Cape

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 10.000,00 monthly

  • Apply now

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