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Regional Customer Care Manager

R 35.000,00 monthly City of Johannesburg, Gauteng 15 September

HotelJobs CC

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  • Description

  • Educational Qualifications and Experience

    Graduate Degree in Supply Chain

    MBA qualifications would be advantageous

    5-7 Years’ experience in Customer Service environment with at least 3 years in a leadership position

    Required Skills and Capabilities

    Communication skills that allow you to inform, help and advise customers clearly and to liaise effectively with other professionals

    Listening skills, to understand exactly what customers require

    Problem-solving skills

    Empathy, confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations

    Motivational skills and the ability to supervise and be a leader

    Creative thinking, to be able to come up with new ideas to improve customer service standards

    The ability to work well under pressure

    Organizational and planning skills

    Good personal presentation, especially when working with customers face-to-face

    In-depth knowledge of customer service principles and practices

    In-depth knowledge of customer service software, databases and CRM tools

    Current with relevant technology trends and applications

    Computer literacy with thorough knowledge of MS Word, MS Excel and MS PowerPoint

    ERP knowledge

    Have a good understanding of how the Supply Chain is functioning i.t.o different functions, KPI’s, processes and flows.

  • Number of vacancies: 10
  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Regional Customer Care Manager

  • Recruiter

    HotelJobs CC

  • Province

    City of Johannesburg, Gauteng

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 35.000,00 monthly

  • Apply now

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