Reservations Consultant

R 12.500,00 monthly City of Cape Town, Western Cape 20 May

Important company in the sector

  • Description

    A fast paced-open office working environmnet - must be able to handle pressure well and assist the team


    Ensure all incoming email, reservations messages are dealt with promptly and accurately, and within a 2 hour response time.
    Answer all incoming emails on the same day of business.
    Answer phones as promptly as possible in a courteous professional manner.
    Input all reservations accurately into the computer system.
    To be fully conversant with all hotel rates, including rack, corporate and contracted.
    Endeavour to up-sell rooms whenever possible.
    To be responsible for the timely upkeep of the archives.
    Ensure that all reservations are handled efficiently through effective office operating system.
    Ensure that all reservations records are filed accurately and can be retrieved promptly.
    To have knowledge of all hotel internal and external reservation systems (Third Party Website ie etc)
    Ensure that all bookings for each day are checked prior to arrival for accuracy and confirmations.
    Ensure all reservations are tracked correctly for statistical purposes (codes).
    Ensure guest history files are used and utilized correctly.
    Ensure all Special Attention Guests (SAG) requests are dealt with accurately, and that every effort is taken to ensure they receive the appropriate service.
    To have complete knowledge of all rooms, suites and hotel facilities, as well as local area competitors.
    Financial Aspects

    During periods of high occupancy, to ensure that all reservations have the correct confirmations.
    To follow up cancellation / non-arrival policy in order to gain additional revenue.
    Liaise with the accounts department regarding credit issues and control of poor accounts, and or account problems.
    Ensure all commissionable reservations / travel agents are tracked accurately in order to avoid excess commission payments.
    Encourage up-selling in order to maximise rates.
    Ensure all bookings have deposits on them 14 days after making their reservation. Excluding credit facility reservations.

    Maintain a professional and positive attitude in all dealings with clients either on the phone or in person.
    Liaise with the operations team regarding any on-going client requirements.
    Pass onto the sales department any possible leads which could develop into future business.
    Identify and pass on to the Reception Manager any potential problems and/or special requests.
    In the absence of the Reception Manager, to deputize for and represent him/her internally and externally
    Undertake and complete any special projects or related tasks as and when required by the Reservations Manager or the Director of Sales and Marketing.
    Client and Public Relations

    Create and maintain a personal and respectful rapport with agents, direct guests and colleagues.
    Health and Safety

    Ensure that all potential and real hazards are reported immediately and rectified.
    To be fully conversant with all departmental fire, emergency procedures.
    Ensure that all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others.
    Stimulate and encourage a general awareness of health and safety in relation to all tasks and activities undertaken in the department.
    Ensure that the highest standards of personal hygiene and neat appearances are maintained by all members of the department.
    General Duties

    Attend any meetings or training sessions / courses as required.
    Assist fellow employees to perform similar or related jobs as and when necessary.
    Ensure guest satisfaction by performing such duties as attending to their requests and enquiries courteously and efficiently, and accepting changes or uninterrupted service to hotel guests and patrons.
    Clean and maintain the work area, materials, and equivalent, to report defective materials and equipment to superior.
    Continuously strive to improve the knowledge of the job.
    Undertake any reasonable request made by a member of management.
    To be fully conversant with:

    Hotel fire procedures
    Hotel and company security procedures
    Hotel health and safety policy and procedures
    Hotel facilities and attractions
    Hotel standards of operation and department procedures
    Current licensing regulations
    Methods of payment accepted by the company
    Short and long-term marketing promotions
    All rates and promotions available

  • Number of vacancies: 1
  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Years of experience: 2
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Reservations Consultant

  • Province

    City of Cape Town, Western Cape

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 12.500,00 monthly

  • Apply now

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