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  • Description



  • This role will partner closely with various Revenue Operations team members and business leaders to understand business needs, enhance system functionality with customizations and reporting, provide best practice recommendations, manage user permissions for a range of roles and ensure optimal system performance. You will work within a fast-growing sales environment to ensure core systems are reliable, accurate, and optimized for day-to-day use by end-users as well as for the delivery of key insights to leadership.

    More specifically, your responsibilities will include:

    Understand our commercial operation, the challenges, objectives, and day to day work of each commercial team; help the teams improve their operation and productivity through Salesforce administration, process optimization and consultation

    Provide system administration support to our current Salesforce implementation, especially related to user permissions/profiles/hierarchies, custom objects and workflows

    Create, manage and optimize complex workflow rules, data validation rules, and approval processes

    Create and manage custom objects, fields, formulas, record types, page layouts, reports and dashboards

    Analyze data and create reports that provide team members and managers with insights into the operation, effectiveness, and productivity of each team

    Work closely with other Revenue Operations and Business Systems team members to capture and identify business requirements and use them to design and implement solutions in Salesforce

    Coordinate and support integrations with third party Apps, plugins and tools

    Support the rest of the Revenue Operations team in the day-to-day troubleshooting/bug fixing and end-user support, ensuring user adoption and respective training/documentation

    Assist in identifying and resolving data anomalies and errors; maintain high level of data integrity daily

    Create and maintain documentation on processes, policies, application configuration and help-related materials for super-users and end-users

    Flexibility to adapt to changing priorities/deadlines including the ability to multi-task and juggle many competing priorities

    Requirements

    Our ideal candidate will have:

    2+ years of CRM Administration (e.g. Salesforce, Microsoft Dynamics, Oracle Siebel / Oracle CRM, SAP, Zoho CRM, Sage CRM, SugarCRM)

    Experience working directly with Sales teams, consulting them on CRM best practices and gathering, documenting, designing and implementing their requirements in the CRM system

    Proven ability to administer and configure CRM system (e.g. custom objects, workflows, validation rules, page layouts, process builders, triggers, permissions, etc.)

    Familiarity with automating business processes, report and dashboard creation, data analysis/modeling

    Proven ability to quickly analyze an issue by identifying root causes and mitigation path

    Strong communication, effective listening and collaboration skills

    Bonus points for:

    Experience in Salesforce.com Classic or Lightning

    Salesforce.com Administrator Certification

    Experience with SOQL/Workbench

    Experience with tools we integrate with such as: Outreach, Hubspot, Conga Composer/Sign, Netsuite

    Familiarity with lead/account based marketing and tools (e.g. enrichment) is a plus

    Benefits

    Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better. On top of an exciting, vibrant and intellectually challenging environment, we are offering:

    An attractive salary and a bonus plan

    Health insurance plan including dependents

    Mobile telephony including data plan

    Apple gear for your home office and access to the best productivity tools

    Extensive parental leave

    Annual summits in awesome locations (as soon as traveling is safe again)

    We are most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to colour, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.

  • Requirements

  • Minumun level of education: Diploma /Bachelor's/ N6
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Salesforce Administrator

  • City of Johannesburg, Gauteng

  • Company

    AGRO Marketers (PTY) LTD
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply now