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  • Description



  • RESPONSIBILITIES:

    Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications, welcoming and assisting Customers (Walk-In and General Visitors) , in accordance with manual;

    Dealing with outbound calls in terms of an escalated query in terms of applications outside timeframe (e.g. 14 working days);

    Monitoring generating of cases on dashboard and follow-up the processing of manual dashboard cases received at the Contact Centre;

    Responsible for the supervision of a quality Contact Centre with regard to attending to written queries received;

    Responsible for the supervision of a quality Contact Centre with regard to attending and resolving voice calls received;

    Report to the Stakeholders Relations Practitioner on all matters regarding KPA

    REQUIREMENTS & COMPETENCIES:

    Matric/NQF level equivalent,

    National Diploma in Call Centre/Marketing/Sales Service will be an added advantage.

    Computer literate

    Good command of English– verbal, presentational, written,

    Ability to develop a good relations with both internal and external clients,

    Good proficiency and navigation skills around a PC, including the internet, good keyboard skills – for accurate data input into the system;

    Good telephone etiquette, a team player; good negotiation skills with regard to finance debt collection matters.

  • Requirements

  • Minumun level of education: Diploma /Bachelor's/ N6
  • Years of experience: 2
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Senior Contact Centre Agents

  • City of Tshwane, Gauteng

  • Company

    Altey Solutions
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    R 8.000,00 monthly

  • Apply now