Senior Third Line Analyst - Northern Suburbs in Western Cape - JobCrystal

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Founded in 2009 JobCrystal is a unique search engine, which enables us to source candidates within a quick turn-around time, whether you are looking for Specialist personnel or requiring the services of Executive headhunting, we will ensure we bring you the best talent available.
JobCrystal works across a wide range of commerce and industry sectors. Our services also include self-help options with full recruitment access to our website www.jobcrystal.co.za
Recruiter from sector Human Resources, located in Western Cape, From 1 to 10 workers

    About this job ad 18 July


  • Cape Town, City of Cape Town, Western Cape
  • Description

  • Messaging support analyst specialising in messaging and collaboration technologies, supporting contracted customers.
    · Supporting Computacenter customers’ messaging and collaboration environments remotely from Cape Town
    · Incident investigation and resolution in accordance with agreed SLAs and working within the ITIL framework
    · Pro-active monitoring using, amongst others, automated tools/reports where available
    · Project work for new deployments/migrations/upgrades as required
    · Root-cause analysis for complex issues as per the problem management process
    · Out-of-hours standby based on a 4 or 5 week rotation
    · Ad-hoc out of hours work as required for changes and project work
    · Creating and reviewing on a regular basis documentation assisting the team in its day-to-day work
    · Assess supported customer environments with a view to suggesting initiatives that could serve to improve the levels of support and service we provide as a team
    · Mentor and assist team members when required
    Essential Knowledge/Skills
    4-5 years’ experience in the following areas:
    · Implementing and supporting Microsoft Exchange 2007/2010/2013 and/or Office 365/Exchange Online environments
    · Implementing and supporting Microsoft Lync 2010/2013 and/or Skype for Business
    · Knowledge and experience of Symantec Enterprise Vault
    · Awareness and working knowledge of email security and hygiene products like Symantec Mail Security for Exchange, Mimecast and Cisco IronPort
    · Windows AD skills and network protocols and services like TCP/IP and DNS
    · Excellent verbal and written (English) communication skills
    Desirable Knowledge/Skills
    Experience of implementing and supporting MS Office 365/Exchange Online and/or Lotus Domino
    Essential Qualifications
    MCSE and certification in Exchange technologies (on-premise or online)
    Desirable Qualifications
    Certification relating to any or all of Microsoft Lync/OCS, Mimecast, Enterprise Vault or Exchange Online
    Knowledge of scripting, preferably via Powershell, will be an advantage.

  • Requirements

  • Minumun level of education: Certificate
  • Years of experience: 3
  • Language(s): English ,Afrikaans
  • Availability for travel: No
  • Availability for change of residence: No


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Ad summary

  • Senior Third Line Analyst - Northern Suburbs in City of Cape Town, Western Cape

  • Recruiter

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Apply now

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