Service Delivery Consultant/Concierge

City of Cape Town, Western Cape 10 February (updated)

Executive Placings

  • Description


    Looking for a Service Delivery Consultant for a DMC to successfully quality control and enhance customers’ in-country experience as well as prepare administrational checks and client documents.

    Looking for someone with:
    DMC experience or similar
    Experience as a concierge/service consultant
    Strong people skills
    Attention to detail

    Beneficial:
    Speaks German or Dutch or French

    Duties include:
    Implement and effect quality control
    Run weekly checks on upcoming booking
    Assist with preparing guide documentation
    Call clients upon arrival in country and check on their wellbeing throughout
    Communicate any tour/excursion changes
    Resolve any client issues whilst in country
    Offer, sell, book and invoice additional excursion/tours
    Conduct at times ‘Meet & Greets’
    Handling the 24hour emergency phone


  • Number of vacancies: 1
  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Years of experience: 2
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Service Delivery Consultant/Concierge

  • Recruiter

    Executive Placings

  • Province

    City of Cape Town, Western Cape

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    Negotiable

  • Apply now

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