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R 12.000,00 monthly City of Cape Town, Western Cape 29 May

Important company in the sector

  • Description


  • What's the role?

    Our Service Desk Analysts operate within our global team, serving multiple customers in a busy support environment. We are looking for people who have been involved with early life and daily support of O365 and Windows Server, who are looking to enhance their 1st/2nd line skills. With opportunities for regular project work with our clients and project services team, we have a long history of internal progression within New Signature.

    What are we looking for?

    Around 2 years' experience in a similar service desk environment (ideally supporting external customers)
    Supported Windows Server and O365
    Worked with PowerShell scripts
    A sound knowledge of Active Directory, Exchange, Windows Server, O365
    An understanding of ITIL best practices
    Certifications in Windows Server/Azure/O365 are highly desirable!
    Flexibility to work shift patterns depending on business requirements.
    Why do people like working here?

    Training – 80 funded hours a year
    Paid travel expenses to customer site
    Tier 1 Clients & Partners
    Free breakfast
    Top of the range kit – i7 laptop and Jabra Evolve headset
    Paid charity days
    Paid for trips to industry events

    We are a pure Microsoft, pure public Cloud solutions provider. The 2017 Acquisition of Paradigm Systems & Dot Net Solutions by New Signature accelerated a suite of capabilities to support the world's most prestigious and recognisable brands, helping them to become digital organisations powered by the Cloud.

    We have over 500 people across the UK, US, Canada, South Africa, the Philippines and Australia, with our UK office growing over 70% YoY and headcount more than tripling.

    How has this been possible?

    Our values of being Generous, Authentic, Innovative and most importantly, Human, has enabled a unique approach to provide outstanding customer experiences, drive transformational results for clients across all company sizes & successfully deliver pioneering solutions that challenge the status quo. We've quickly established ourselves as a recognized expert at the forefront of Microsoft's technology stack with exceptional services to empower our customers, colleagues, and community.

    Join us today and be part of the success story!

    ABOUT NEW SIGNATURE

    New Signature is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. Behind every interaction is our dedication to provide outstanding experiences and to build authentic relationships with those around us. We are passionate about driving transformational results for clients across all company sizes, geographies and industries. The New Signature team delivers full lifecycle solutions—from project inception and planning, through deployment to ongoing support and maintenance.

    New Signature was named the top Microsoft partner in the United States and the United Kingdom in 2014 and again in the United States in 2015—becoming the first partner ever to win the prestigious US Partner of the Year award two years in a row. With over 600 individual technology certifications, New Signature is a recognized expert at the forefront of Microsoft advancements and couples these powerful technologies with exceptional services to empower our customers, colleagues, and community.

    OUR CORE VALUES

    Our employees are driven by our values and know that they make a positive difference every time that they help a customer to solve their challenges. Our focus on delivering great customer experiences empowers our people to build rewarding relationships that contribute to our positive work environment. You can learn more about our culture here: New Signature Culture



    Human

    We use our hearts and minds to collaborate for success.

    We harness technology to drive business, but we never let that replace our human connections. We use our hearts and minds to collaborate for success and instill confidence in our customers through relationships forged from trust.



    Generous

    We are giving and respectful.

    With our efforts to always be generous, we elevate our service level with empathetic and considerate communications and actions. We always find a way to support our customers and colleagues by giving of our time and talent and equally respecting the time and talent of others.



    Authentic

    We tell it as it is, with positive intent.

    Being authentic helps to nurture our strong and trusted relationships. We are honest, transparent, and reliable. When you partner with New Signature, you are partnering with a group of purposeful, outcome-driven and results-oriented professionals.



    Innovative

    We push the boundaries at the intersection of people, process and technology.

    For us, there are no limit to our dreams. We continually innovate and push boundaries at the intersection of people, process, and technology to bring our customers and colleagues the best solutions first.


    EQUAL EMPLOYMENT OPPORTUNITY

    As a Global Cloud Transformation Consultancy business, New Signature understands diversity and inclusion in the workplace brings benefits to our customers, our business and most importantly, our people. We are committed to being an inclusive employer and we provide equal employment opportunities to all employees and applicants for employment.

    New Signature prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other factors protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including all aspects of the recruiting and employment life-cycle at New Signature.

    EMPLOYMENT ELIGIBILITY


  • Number of vacancies: 10
  • Requirements

  • Minumun level of education: Certificate
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Service Desk Analyst

  • Location

    City of Cape Town, Western Cape

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 12.000,00 monthly

  • Apply now

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