Offer description

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Duties & Responsibilities

Job Objectives:

To efficiently execute all operational activities at the point of sale in a timely and efficient manner.

To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.

To ensure the safe handling of cash at all times.

To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.

To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".

To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.

To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.

To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

Basic maths calculations

Retail/FMCG background and understanding of merchandising and promotions principles

Understanding of stock management procedures

Knowledge of customer service excellence

Skills:

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Computer literacy

Numeracy skills

Competencies:

Essential:

Relating and networking

Following instructions and procedures

Delivering Results and Meeting Customer Expectations

Desirable:

Working with people

Persuading and Influencing

Planning and Organising

Coping with Pressures and Setbacks

Desired Experience & Qualification

Experience:

Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

Essential: Grade 12

Desirable: Maths 50% and English 50% at Grade 12 level

Requirements

• Minimum education level: Grade 11 /N3
• 2 years of experience
• Language(s): English
• Availability to travel: No
• Availability of change of residence: No

More than 30 days ago

About NEXT BIOMETRICS

NEXT Biometrics provides a wide variety of biometric hardware to suit the varying industry requirements and working environments. Our biometrics range from various Fingerprint options to Facial devices. We are also at the forefront of SmartPhone App development.

Our cloud modules cater to basic Attendance needs, through to advanced Time and Attendance, Leave management, Access Control and Job Costing. Our software has been fine-tuned to cater for the various industry requirements, as ...

NEXT Biometrics provides a wide variety of biometric hardware to suit the varying industry requirements and working environments. Our biometrics range from various Fingerprint options to Facial devices. We are also at the forefront of SmartPhone App development.

Our cloud modules cater to basic Attendance needs, through to advanced Time and Attendance, Leave management, Access Control and Job Costing. Our software has been fine-tuned to cater for the various industry requirements, as well as client needs.

Our development team is continuously improving our current systems, developing new solutions, as well as providing Bespoke solutions for the growing need to incorporate biometrics in more applications.