Offer description

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Duties & Responsibilities

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.

• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.

• To ensure the safe handling of cash at all times.

• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.

• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".

• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.

• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.

• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations

• Retail/FMCG background and understanding of merchandising and promotions principles

• Understanding of stock management procedures

• Knowledge of customer service excellence

Skills:

• Planning and organising skills

• Problem-solving skills

• Strong customer orientation

• Good communication skills

• Computer literacy

• Numeracy skills

Competencies:

Essential:

• Relating and networking

• Following instructions and procedures

• Delivering Results and Meeting Customer Expectations

Desirable:

• Working with people

• Persuading and Influencing

• Planning and Organising

• Coping with Pressures and Setbacks

Desired Experience & Qualification

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Essential: Grade 12

Requirements

• Minimum education level: Grade 12 /N4 (Matric)
• Language(s): English
• Availability to travel: No
• Availability of change of residence: No

June 23

About E. Consulting

Exactitude Consulting is a Level 1 BBBEE company, 33% black women owned with 135% supplier recognition. Established in 2009 by seasoned consultants who worked in a global consulting firm and shared a vision. A vision to coordinate a network of professionals who genuinely care for their clients by offering excellent consulting value in areas where we have significant expertise and experience. A vision to care for the consultants that we work with, and the staff that support them, in noteworthy an...

Exactitude Consulting is a Level 1 BBBEE company, 33% black women owned with 135% supplier recognition. Established in 2009 by seasoned consultants who worked in a global consulting firm and shared a vision. A vision to coordinate a network of professionals who genuinely care for their clients by offering excellent consulting value in areas where we have significant expertise and experience. A vision to care for the consultants that we work with, and the staff that support them, in noteworthy and practical ways.

The company has established consistent consulting relationships with many blue-chip multi-national and public sector clients as well as a high caliber of independent consultants.We continue to seek ways to make our value offering current, relevant, practical, and differentiated. We are value-focused and deliver ethical, professional, and high quality work. Our business model provides experienced consultants who deliver from day one. We work closely with our consultants in a transparent way to identify the most suitable role relative to their personal circumstances, ambitions, skills, and remuneration requirements.