Skilled Customer Care Consultants required

R 6.500,00 monthly eThekwini, KwaZulu-Natal 2 June

HotelJobs CC

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  • Description

    Duties & Responsibilities
    Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
    Contribute to team effort by accomplishing related results as needed
    Manage large amounts of incoming calls
    Identify and assess customers’ needs to achieve satisfaction
    Build sustainable relationships of trust through open and interactive communication
    Go the extra mile to engage customers
    Act as the company gatekeeper
    Attempt to persuade customer to reconsider cancellation
    Work with customer service manager to ensure proper customer service is being delivered
    Desired Experience & Qualification
    Matric Essential
    12 Months experience as a customer service consultant in a call center environment dealing with telecommunications products
    Good communication skills – both verbal and written
    Ability to speak an additional language advantageous

  • Number of vacancies: 11
  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Years of experience: 2
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

To see the complete contact information, please click apply now

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Ad summary

  • Skilled Customer Care Consultants required

  • Recruiter

    HotelJobs CC

  • Province

    eThekwini, KwaZulu-Natal

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 6.500,00 monthly

  • Apply now

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