Student Services Administrator, Stellenbosch, Western Cape

EngineeringJobs - Cape Winelands, Western Cape

Offer description

Permanent contract Full Time

Contract Type: Permanent

Appointment Date: ASAP

Remuneration: R12 000 + Commission

Application Instruction:

CV and a head and shoulders cover photograph

Based on the Job Specification, please motivate your application and advice as to why you feel you would be the ideal candidate for this position:

Please note: Preference will be given to EE candidates. All applicants must be fluent in English and Afrikaans

Role Description

This role represents an excellent opportunity in the Financial Education Sector. The Administrator must be exceptionally well organised and efficient, and used to dealing with a diverse workload, has strong numeracy and literacy skills and excellent communications skills.

Minimum Requirements and Skills

• Minimum of a Grade 12 Qualification

• Further Qualification in Administration will be an advantage.

• Call Centre Sales admin experience, or sales admin experience.

• Relevant work experience inclusive of data-capturing

• Experience in an educational environment entailing one on one interaction is highly preferred.

• Ability to use technology (Excel, Outlook, Web, databases, CRM), high level verbal and written communication skills.

• Higher education sales and marketing experience/knowledge (Advantageous)

• Knowledge about Class of Business, Continuous Professional Development training (Advantageous) and Short-Courses

Job Specification

As the Administrator, you will be responsible for the following:

Customer Service & Student contact

• Ensure that all documentations are processed correctly, including following up on outstanding signed SLA. Always ensure that all SLA’s remain up to date.

• To build and maintain good relationships with students, customers and colleagues.

• Answer telephonic and electronic requests for sales documentation and information within 24 hours. Follows up on outstanding/incorrect documentation uploaded by students/corporate clients.

• Drive and ensure high customer services delivery to students and corporates.

• Assist with generating reports for students and corporates.

• Maintain a high quality, client satisfaction after sales service

• Provides registered students with the highest level of customer service through effective phone, email and online communication

• Attend to all technical queries which includes but not limited to:

Sales Administration

• Answer inbound calls, emails and assist with in directing sales calls.

• Qualify sales leads and connect them with the correct sales channel

• Assist with providing sales documentation and information

• Assist in the administering of all bulk enrolments

• Ensure attendance of all relevant sales and administration training.

• Ensure that all student records are updated on the database

• Ensure that all student queries are answered promptly and that the required follow up is done according to the requirements set to in the SLA

• Assist sales team in meeting daily activity and enrolment targets set by the head of sales.

Please take note that initial correspondence will be via email

Correspondence will be entered into with short-listed candidates

If you have not received a reply within 1 week, please consider your application unsuccessful