Supervisor Quality Assurance - Outbound Sales Call in Gauteng - AtripleA Recruitment & Temps

AtripleA Recruitment & Temps
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AtripleA Recruitment and Temps was established in 1999. Its success in the Recruitment Industry has allowed us to deliver an efficient and trustworthy service to both employer and employee. You need anybody-we'll get them! www.aaaa.co.za www.slmedia.co.za www.atriplea.co.za 082 921 2439 Recruiter from sector Human Resources, located in Gauteng, From 1 to 10 workers

    About this job ad 19 January


  • Negotiable
  • Province

  • Pretoria, City of Tshwane, Gauteng
  • Description

  • Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.
    Position Description:
    • Implement and monitor the QA process (Internal call centres QA)
    • Conduct call assessments
    • Reporting
    • Trend Reviews
    • Coach staff for QA/Performance improvement
    • Staff training
    • Matric
    • Qualification in Call Centre Management
    • RE 5
    • RE 1
    • Recognised qualification recognised by FSB
    • 3 Years’ Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry)
    • 2 Years’ Call Centre Supervisory experience
    • Experience in Category 1 (A,B,C)
    • DOFA (Date of 1st appointment in the insurance industry) – All applications must be accompanied by your DOFA report from the FSB

  • Number of vacancies: 1
  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Years of experience: 3
  • Language(s): English
  • Driver's license: B
  • Availability for travel: No
  • Availability for change of residence: No


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Ad summary

  • Supervisor Quality Assurance - Outbound Sales Call  in City of Tshwane, Gauteng

  • Recruiter

    AtripleA Recruitment & Temps
  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary


  • Apply now

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