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Support Engineer

R 13.600,00 monthly City of Johannesburg, Gauteng 3 April

Exsousia International (Pty) Ltd

  • Description


  • Support Engineer

    Introduction
    We are looking for a bright individual to provide support on all our software applications and hardware products.
    Duties & Responsibilities
    Responsibilities:
    • To provide software and hardware support on all our software products.
    • Build solid business relationships with our clients over the phone.
    • Research, diagnose, torubleshoot and identify solutions to resolve customer issues.
    • Follow standard procedure for proper escalation of unresolved issues to the appropriate internal teams.
    • Provide prompt and accurate feedback to customers and the development team.
    • Ensure proper recording and closure of all issues.
    • Prepare accurate and timely reports.
    Desired Experience & Qualification
    Requirements:
    • Must have at least 1 year telephonic support experience.
    • Basic knowledge of SQL system, utilities and scripting.
    • Strong problem solving skills.
    • Excellent communication skills.
    • Excellent written and verbal communication skills.
    • Excellent communication skills.


  • Number of vacancies: 80
  • Requirements

  • Availability for travel: No
  • Availability for change of residence: No

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