Support Technician - Malawi in Malawi - MJM Recruitment

MJM Recruitment

As the labour market diversifies and changes, it becomes increasingly difficult to recruit and develop staff in compliance with the various labour laws. MJM Recruitment takes pride in helping our clients to get through the many pitfalls that lay ahead, and by doing this we have become partners to various multi national organisations. MJM Recruitment has the resources, knowledge and expertise to provide a total staffing solution and has taken this opportunity to demonstrate its capabilities and customised services. MJM Recruitment will provide clients with an innovative and hi-tech solution to all resourcing requirements. By profiling positions into strategic competencies aligned to company visions, recruitment is accurate and successful. MJM Recruitment takes the clients culture into consideration when recruiting thus making social adjustments easier. MJM Recruitment has the expertise to provide the following recruitment services: •Temporary Appointments (Short-term, daily, weekly) •Bulk flexible appointments (Call Centre, Technical) •Outsourced Managed Services •Payroll Services (Weekly, Bi – Weekly, Monthly ) •Maid Services •Executive Placements (Search and Research) Recruiter from sector Professional services, located in KwaZulu-Natal, From 1 to 10 workers

    About this job ad 13 December


  • Negotiable
  • Province

  • Abroad
  • Description

  • Support Technician – Malawi
    To provide an onsite support service for the customers on, servers, printers, switches, routers and desktops. To ensure that all locally assigned incidents, requests and changes are actioned and cleared daily, updated accurately, reassigned or closed appropriately, and are delivered to global standards as set by Service Delivery. To create and develop trusting relationships with the client (Client satisfaction) and any 3rd party vendors who also provides services to the customer.
    • To administer, maintain, be accountable and troubleshoot the network consisting of servers, pc's printers, switches, hubs, routers and UPS’s.
    • To be accountable for all logged calls within the SLA and to communicate with the Help desk and ensure successful completion.
    • Ensure all procedures such as Health checks, Change control and Network documentation is adhered to, up to date and accurate.
    • Manage the distribution and retention of data on various storage devices.
    • Undertake a regular service program, including support of operating systems.
    • Installing approved software and hardware connecting users to networks and providing initial training.
    • Facilitate all cabling needed with an approved cabling company.
    • Ensuring users efficient and effective utilisation of applications and equipment
    • Establish and control systems access and security
    • Monitor systems in order to optimise performance and to initiate recovery action after system failures
    • Assist the customer concerning replacement of outdated equipment and software
    • Prepare site monthly reports.
    • Ensure that the site at all times complies with customers audit as well as group standards.
    • General housekeeping to be done of the computer room, computer cabinets and cabling to client’s standards
    • Manage all IT assets onsite.
    • Ensure Daily Health Checks are completed and reports submitted to the Ops team on daily basis.
    • Communicate/Escalate to the Service Delivery Manager/Senior Engineers on any issues
    • Proactive suggestions into site operations with regards to Standard Operating Procedures(SOPS)
    • Professional conduct including excellent communication etiquette to all internal and external clients.

  • Requirements

  • Minumun level of education: Trade Certificate
  • Years of experience: 2
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No


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Ad summary

  • Support Technician - Malawi  in Abroad

  • Recruiter

    MJM Recruitment
  • Work type

    Full Time

  • Type of contract

    Temporary contract

  • Salary


  • Apply now

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