Support Technician - Malawi

Malawi 2 January

MJM Recruitment

  • Description

    • To administer, maintain, be accountable and troubleshoot the network consisting of servers, pc's printers, switches, hubs, routers and UPS’s.
    • To be accountable for all logged calls within the SLA and to communicate with the Help desk and ensure successful completion.
    • Ensure all procedures such as Health checks, Change control and Network documentation is adhered to, up to date and accurate.
    • Manage the distribution and retention of data on various storage devices.
    • Undertake a regular service program, including support of operating systems.
    • Installing approved software and hardware connecting users to networks and providing initial training.
    • Facilitate all cabling needed with an approved cabling company.
    • Ensuring users efficient and effective utilisation of applications and equipment
    • Establish and control systems access and security
    • Monitor systems in order to optimise performance and to initiate recovery action after system failures
    • Assist the customer concerning replacement of outdated equipment and software
    • Prepare site monthly reports.
    • Ensure that the site at all times complies with customers audit as well as group standards.
    • General housekeeping to be done of the computer room, computer cabinets and cabling to client’s standards
    • Manage all IT assets onsite.
    • Ensure Daily Health Checks are completed and reports submitted to the Ops team on daily basis.
    • Communicate/Escalate to the Service Delivery Manager/Senior Engineers on any issues
    • Proactive suggestions into site operations with regards to Standard Operating Procedures(SOPS)
    • Professional conduct including excellent communication etiquette to all internal and external clients.

  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Years of experience: 3
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Support Technician - Malawi

  • Recruiter

    MJM Recruitment

  • Province


  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary


  • Apply now

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