Team Leader - Call Center in KwaZulu-Natal - Alelan Recruitment Services

Alelan Recruitment Services
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Alelan Recruitment, is committed to providing expert human resource services to a wide variety of industries. Our experienced professionals have the education, training, and knowledge to ensure an organization’s HR department is operating legally, efficiently, and strategically. We help our clients create a workplace where employees are efficient and motivated, producing greater profitability. Recruiter from sector Human Resources, located in KwaZulu-Natal, From 11 to 50 workers

    About this job ad 16 November


  • KwaZulu-Natal
  • Description

  • - Compile daily call centre reports
    - Actively participate in performance appraisals for call centre agents
    - Provide leadership, guidance and support to the call centre agents
    - Monitor daily abandonment rates and service levels
    - Supervise the day-to-day operation
    - Manage customer complaints as first point of resolution
    - Management and Leadership skills
    - Excellent customer service skills
    - Problem solving and analytical skills
    - Administration and organisation skills
    - Communication and interpersonal skills
    - Computer literacy skills – Microsoft Office / Windows environment
    - Basic report writing skills
    - Ability to prioritise and control workload of a team
    - Ability to work as part of a team

  • Requirements

  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No


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