Technical ConsultantCenturion

R 18.000,00 monthly City of Tshwane, Gauteng 31 July

CompuGroup Medical (PTY)Ltd

  • Description

    A technical service agent needs to monitor and maintain Core Products at a technical support role. Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software

    Technical Consultant Duties and Responsibilities:
    The position holder is required to exercise all due care and attention and to comply with relevant guidelines in carrying out the tasks he or she has been assigned. In the event that this is not possible or if delays occur within the planned work process, the position holder’s direct line manager should be notified without delay or suitable counter measures must be instigated immediately. The list of tasks provided above is not exhaustive, and upon receipt of instructions from a superior the position holder is required to carry out additional individual assignments which are related to his or her task area or which are necessary for operational reasons. Particular characteristics/differences in the respective remit may also arise in the case of different position holders.
    • Tasks include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.
    • Technical support is vital to the ongoing operational efficiency of the company.
    • Working with customers/employees to identify computer problems and advising on the solution
    • Logging and keeping records of customer/employee queries
    • Analysing call logs so you can spot common trends and underlying problems
    • Updating self-help documents so customers/employees can try to fix problems themselves
    • Testing and fixing faulty equipment

    Technical Service Consultant Minimum requirements:
    • Professional experience (environment and years spent in the occupation)
    • Strong technical background.
    • Be able to explain complex information in simple, clear terms to a non-IT personnel.
    • An ability to assess each customer/employee's IT knowledge levels
    • Ability to deal with difficult callers
    • Logical thinker

  • Number of vacancies: 1
  • Requirements

  • Minumun level of education: Trade Certificate
  • Years of experience: 3
  • Language(s): English
  • Driver's license: EB
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Technical Consultant

  • Recruiter

    CompuGroup Medical (PTY)Ltd

  • Province

    City of Tshwane, Gauteng

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 18.000,00 monthly

  • Apply now

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