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Technical Customer Service Manager

R 15.000,00 monthly City of Cape Town, Western Cape 18 September

HotelJobs CC

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  • Description

  • Responsibilities:

    Recruit, develop and retain the right skills to ensure optimal daily service delivery.
    Mentor consultants on the application of sound service principles and ensure consistent execution according to quality standards.
    Optimise process workflows within established standards in collaboration with the service teams.
    Co-ordinate projects and ensure that service rollout is well supported by the service teams.
    Engage technical teams to address system deficiencies or enhancements while keeping stakeholders informed.
    In collaboration with your team, drive policy requirements relating to organizational and service scope changes with the CCO and implement agreed policy initiatives.
    Model the intent behind the company Performance Culture.
    The final point of customer service escalations.
    Foster healthy inter-team relationships and reinforce the common purpose to deliver exceptional service throughout the value chain.

    Matric and a degree or equivalent tertiary education
    At least 5 years experience in the service industry.
    managed a team of service consultants for at least 3 years.
    ISP industry experience will be beneficial.

    Critical and discerning of quality and standards compliance and committed to continuous improvement.
    Exceptional recruiter.
    Have a high work ethic.
    Engage teams effectively in identifying impediments, solving them, and driving solutions.
    Able to mentor this approach effectively to high-performing individuals.
    Identify workflow and policy gaps easily and find simple, pragmatic solutions.
    Masterful at drawing escalated customer queries to positive relationship conclusions.

  • Number of vacancies: 10
  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Technical Customer Service Manager

  • Recruiter

    HotelJobs CC

  • Province

    City of Cape Town, Western Cape

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 15.000,00 monthly

  • Apply now

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