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Technical Customer Support Agent, Cape Town

R 9.000,00 monthly City of Cape Town, Western Cape 20 June

Important company in the sector

  • Description


  • Duties and responsibilities:

    Providing technical support to customers via live chat, tickets or telephone
    Register, transfer and update domains
    Understanding of DNS with exposure to tools such as tracert, ping, Telnet and WHOIS
    Understanding of the email sending/receiving processes and able to comprehend the routing of email, MX records and firewalls
    A basic understanding of CMS, firewalls and databases
    Key competencies:

    Customer-focused and brand awareness
    Good communication skills
    Self-motivated and self-disciplined
    Ability to work independently and within a team
    Time management skills
    Attention to detail
    Deadline and target driven
    Requirements

    Matric certificate
    Experience in customer support
    Previous experience in web hosting or server administration (advantageous)
    Proficiency in English and good phone etiquette
    Work Level

    Junior

    Job Type

    Permanent

    Salary

    Market Related



  • Number of vacancies: 10
  • Requirements

  • Minumun level of education: Certificate
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Technical Customer Support Agent, Cape Town

  • Province

    City of Cape Town, Western Cape

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 9.000,00 monthly

  • Apply now

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